Richard Leets
Nashua
Summary
Reliable and consistently successful at promoting customer loyalty using consultative techniques and diligent attention to individual needs. Dedicated and dependable to all clientele using unique organizational plans and superior work ethic. Equipped with strong problem-solving abilities, willingness to learn, adept at communication, and successfully maintaining long-term professional relationships. Poised to contribute to team success and achieve positive results.
Overview
10
10
years of professional experience
Work History
Personal Trainer
YMCA of Greater Manchester
Merrimack, NH
06.2024 - Current
- Create and implement personalized fitness plans for diverse clientele.
- Conduct comprehensive health assessments for new clients/ gathering information to create customized fitness plans.
- Motivated to lead high-intensity group sessions
- Maintained detailed records of all client interactions including progress notes, goal tracking using easy to understand terminology .
- Enhanced clients' understanding of fitness principles and techniques through client based understanding and guidance.
- Conducted regular follow-up with clients to track progress and adjust fitness plans as needed.
Server
Not Your Average Joes
Nashua, NH
05.2024 - Current
- Provided exceptional customer service.
- Managed multiple tables efficiently during peak hours while also maintaining high service quality.
- Frequently resolve customer concerns in a timely manner, promoting satisfaction and repeat business.
- Assisted in developing promotional events that increased guest engagement and increase in repeat customers.
- Often use strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Campus Safety Assistant
Nashua Community College
Nashua, NH
09.2020 - 09.2023
- Monitored campus facilities to ensure safety and security for students and staff.
- Conducted regular safety inspections to identify potential hazards.
- Attended monthly conferences to develop positive relationships with local resources for collaborative efforts regarding off-campus student and faculty safety concerns and benefits.
- Offered assistance during special events on campus, ensuring adequate security presence for crowd control and incident prevention.
Front Desk Supervisor
Planet Fitness
Nashua, NH
06.2016 - 08.2018
- Collaborated with management to develop promotional strategies for membership growth.
- Trained new employees on front desk operations using self-made tactics to ensure new employees were well-prepared for their roles and responsibilities.
- Provided friendly and outstanding customer service, leading to positive reviews and repeat business from satisfied guests.
- Greeted visitors and customers upon arrival, provided assistance, and answered questions to build rapport and retention.
- Implemented an organized system for employees to follow, streamlining record-keeping practices at the front desk.
- Created lasting relationships with guests resulting in an increase in company revenue.
Education
High School Diploma -
Nashua High School South
Nashua, NH06-2016
Skills
- Candidate sourcing
- Networking events
- Team collaboration
- Relationship building
- Training and mentoring
- Analytical and critical thinking
- Leadership development
Accomplishments
- Design - Responsible for various fitness plans for effective client results.
- Achieved increase in gym revenue through effectively outsourcing.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Personal Trainer
YMCA of Greater Manchester
06.2024 - Current
Server
Not Your Average Joes
05.2024 - Current
Campus Safety Assistant
Nashua Community College
09.2020 - 09.2023
Front Desk Supervisor
Planet Fitness
06.2016 - 08.2018
High School Diploma -
Nashua High School South