Richard Leleski
Pittsburgh,PA
Summary
Dynamic account management professional with over a decade of experience in customer service and sales. Expertise in problem-solving and time management, consistently achieving sales targets while fostering lasting customer loyalty.
Overview
25
25
years of professional experience
Work History
Account Management/Sales Associate
Comcast/ NBC
08.2015 - 09.2025
- Delivered exceptional customer service, fostering positive relationships and enhancing customer satisfaction.
- Assisted customers in navigating product options, ensuring informed purchasing decisions.
- Collaborated with team members to achieve sales targets and improve store performance.
- Engaged with customers to build rapport and loyalty.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Senior Trace Representative
Fedex TechConnect
03.2001 - 12.2014
- Oversaw customer service operations, ensuring prompt resolution of inquiries and issues.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiencies.
- Developed training materials for new representatives, fostering effective onboarding processes.
- Analyzed customer feedback to identify trends, implementing improvements to enhance satisfaction ratings.
Education
Bachelor of Science - Communications
Clarion University of Pennsylvania
Clarion, PA01-2005
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Sales expertise
- Conflict resolution
Timeline
Account Management/Sales Associate
Comcast/ NBC
08.2015 - 09.2025
Senior Trace Representative
Fedex TechConnect
03.2001 - 12.2014
Bachelor of Science - Communications
Clarion University of Pennsylvania