Richard Linder

Manage field service technicians to ensure service calls are being completed on-time and ensure customers are satisfied with the level of service provided.

Coordinate with parts department and sales department to build installation schedule and ensure all parts and scope of work is ready at time of installation.

Interview and train new employees on expectations, procedures and company guidelines.

Manage employee schedules, time-off requests vacations and make manpower adjustments as needed to provide adequate coverages.

Review service invoices weekly to ensure billing is correct.

Meet with customers daily via phone, teams or in person to build and maintain partnerships and seek new partners with sales department. Discuss any issues customers may have with invoices related to warranty work or contract labor agreements.

Work directly with installers on new projects to ensure scope of work and quality of work is being met.

Service and maintain alarms, CCTV, access control systems and pneumatic lanes at banks and credit unions in the East Texas market. Service and install locks on safes, cash vaults and under counter Teller stations.

Complete invoices in a timely manner and maintain an adequate parts inventory to meet customer needs.

Read and interpret wiring diagrams and manufactures installation instructions and guidelines.

Maintain alarm, access control systems state licenses via CE courses as required.

Service and install POS systems in new store builds. Service and maintain CCTV and alarm systems and other electronic display systems in the Texas and Louisiana markets.