Richard Lopez
San Antonio,Tx
Summary
Seasoned bilingual professional with extensive experience in loss prevention within the banking sector. Adept at implementing and overseeing strategies to mitigate risks and ensure regulatory compliance. Proven track record of reducing financial losses through diligent monitoring and decisive action. Possesses exceptional communication and analytical skills crucial for effective collaboration with diverse teams. Eager to utilize this expertise and drive for excellence in a role that aligns with my loss prevention background within the banking industry.
Overview
6
6
years of professional experience
Work History
Fraud Specialist III
JPMorgan Chase
11.2021 - Current
- Responsible for managing escalated cases regarding check deposits that couldn't be resolved at lower levels.
- Review individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Trained new hire Reg E specialist as Subject Matter Expert.
- Monitored online transactions through internal risk tools in order to prevent fraud, identity theft, and compromised branch initiated wire transfers.
- Overlooked new account screening and insured that our compliance standard has been met.
Customer Success Specialist
Wells Fargo
08.2018 - 10.2021
- Provided primary customer support to domestic and international customers.
- Responsible for asking probing questions and identifying fraudulent situations.
- Cultivated customer loyalty by building rapport with each customer.
- Answered constant flow of customer calls with minimal wait times.
- Initiated fraudulent claims on behalf of the customer on a daily basis.
- Collected customer feedback and made call flow changes in-order to enhance the customer experience.
- Assisted customers with various everyday banking situations from overdraft fee's to issuing a new account for security purposes.
- Showed empathy by listening to each customer and providing a solution for their needs.
Customer Service Representative
CVS Caremark
11.2017 - 07.2018
- Educated customers on their current prescription coverage and managed billing processes.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Consulted with healthcare providers and pharmacist to complete pre-authorizations, resolve concerns, and reconcile payments.
- Reviewed and memorized several insurance plans to successfully enhance customer experience.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated clients on account coverage and resolved client inquiries regarding billing, prescription delivery and renewal.
- Regularly prepared and processed customer's life saving prescription orders.
Education
Fighting Modern Slavery And Human Trafficking -
ACAMS
Bachelor of Science in Finance -
Southern New Hampshire University
Hooksett, NH07.2025
Skills
- Customer-oriented
- Exceptional communication skills
- Personable and approachable
- Good with numbers and math
- Quick learner
- Creative problem solver
- MS Windows proficient
- Proficient in cash management
- Ability to navigate through multiple programs
- Fast and efficient service worker
- Dedicated team player
- Organized and detailed
Timeline
Fraud Specialist III
JPMorgan Chase
11.2021 - Current
Customer Success Specialist
Wells Fargo
08.2018 - 10.2021
Customer Service Representative
CVS Caremark
11.2017 - 07.2018
Fighting Modern Slavery And Human Trafficking -
ACAMS
Bachelor of Science in Finance -
Southern New Hampshire University
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