Richard Lord III
Nashua,NH
Summary
Experienced machine operator with a strong background in optical machinery, machine calibration, and precision measuring. Skilled in quality control, blueprint reading, and troubleshooting to support accurate, safe, and efficient production.
Overview
23
23
years of professional experience
Work History
Machine Operator
Guild Optical Associates, Inc.
Amherst, New Hampshire
09.2018 - 09.2026
- Operated optical lens equipment for Guild Optical Associates' production runs.
- Checked machine settings to ensure precision in lens cutting and edging.
- Monitored machine settings to maintain precise lens cutting and edging.
- Adjusted machine settings to ensure precise operations during production runs to complete tasks accurately.
- Cleaned and calibrated optical machinery for steady daily operation.
- Followed safety procedures and quality standards across Guild Optical workstations.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Carry out regular safety checks on machinery prior to operation.
- Loaded raw materials into machines according to specified measurements.
- Complied with company policies regarding quality control procedures.
- Inspected finished workpieces for quality control, ensuring conformance with specifications.
- Reviewed finished lenses for quality assurance, identifying defects, scratches, and alignment issues.
- Observed machine operations to detect any problems or defects in the finished product.
- Performed periodic maintenance on machines such as cleaning and lubrication.
- Troubleshot malfunctions in equipment or processes.
- Prepared machine for production processes by equipping with the required tools and parts.
- Recorded production details and machine checks for shift documentation.
- Recorded production information such as quantities produced and materials used on daily logs.
- Collaborated with other departments when necessary for successful completion of projects.
- Assisted team members with setup, changeovers, and workflow support.
- Monitored the feed and speed of machines during the machining process.
- Checked products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Identified areas where improvements can be made to improve efficiency or reduce cost savings.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Started up, shut down and checked water and wastewater treatment processes.
- Interpreted results of process control analysis and made adjustments to optimize plant performance.
- Replaced worn tools, sharpened cutting tools, adjusted machinery components.
- Interpreted results of process control analysis and made adjustments to optimize plant performance.
Shift Lead,Product/Food/Sales Demonstrator
Club Demonstration Services at Costco
Nashua, New Hampshire
05.2012 - 09.2018
- Led Costco demonstration teams through daily sample station operations.
- Coordinated product setup, stocking, and breakdown to ensure efficient warehouse demo operations.
- Managed sample inventory levels to ensure station readiness, supplies, and equipment at the station level.
- Resolved customer concerns with professional service and clear communication.
- Enforced CDS procedures for cleanliness, safety, and presentation.
- Guided and supported other team members.
- Resolved customer complaints and reported issues to senior management.
- Ensured that all safety protocols were followed at all times.
- Upheld company standards and compliance requirements for operations.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reinforced rules to promote superior employee performance.
- Performed administrative tasks including filing documents, data entry.
- Monitored employee performance and provided feedback on areas for improvement.
- Taught staff upselling techniques to meet revenue targets.
- Ensured compliance with health and safety regulations at all times.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Educated customers about offerings, promotions and pricing to boost sales.
- Implemented strategies that enhanced sales and elevated service quality during demonstrations.
- Developed promotional strategies that effectively attracted more customers during slow periods.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Handled emergency situations with composure and in accordance with company guidelines.
- Delegated work to staff, by setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared product samples for Costco warehouse members at Club Demonstration Services.
- Set up and broke down demonstration stations following store procedures.
- Explained product features and ingredients to Costco members.
- Maintained food safety and sanitation standards during sample service.
- Created engaging product displays to attract customer attention to products for demonstration purposes.
- Distributed samples of products during demonstrations to encourage purchase by customers.
- Demonstrated product features and benefits to customers in order to increase sales.
- Gathered customer feedback on demonstrated products to assess customer satisfaction levels.
Door-to-Door Kirby Sales Representative
AM Enterprise
Nashua, New Hampshire
10.2011 - 04.2013
- Generated new sales leads through cold calling and networking to expand the customer base.
- Presented products and services to prospective customers.
- Tracked leads, appointments, and sales notes to enhance daily outreach effectiveness.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Prepared quotes, proposals, and order details for clients.
- Negotiated contracts with clients to secure favorable terms for both parties. and handled complaints or objections.
- Negotiated pricing contracts to align customer needs with profit goals.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Researched competitors' products, prices, and sales techniques.
- Enhanced sales by determining suitable product offerings for customers.
- Operated register, handled cash and processed credit card transactions.
Package Handler, Safety/Hazmat Technician
United Parcel Services, UPS
Nashua, New Hampshire
09.2006 - 04.2011
- Loaded trucks following UPS safety procedures.
- Lifted and moved heavy packages through sortation belts.
- Sorted parcels by destination and service type.
- Scanned package labels with handheld devices.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Cleared jams on conveyors and loading areas to ensure smooth operation and minimize delays.
- Resolved conveyor system issues by clearing jams and blockages.
- Communicated with supervisors on daily UPS workflow.
- Inspected packages for damages or defects and recorded any issues found.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Participated in safety meetings and training sessions to enhance knowledge of safety protocols and hazard management.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Inspected UPS hazmat packages for leaks, damage, and shipping label compliance.
- Handled hazardous materials using OSHA and DOT safety procedures.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Segregated incompatible substances in UPS storage and transport areas.
- Responded to spills using containment kits and protective equipment.
- Reviewed shipping papers and safety data sheets for hazmat accuracy.
- Documented hazmat incidents and disposal records for UPS compliance.
- Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
- Participated in training programs designed to enhance knowledge and skills in hazard identification and risk assessment techniques.
- Conducted emergency scene risk analysis to determine boundaries, proper personal protective equipment, mitigation, clean up and packaging protocols.
- Managed inventory levels for supplies used in cleanup operations following a hazmat incident.
- Implemented safety protocols when responding to emergency situations involving hazmat releases.
- Performed emergency response duties in the event of a hazardous material incident.
- Maintained detailed records of transportation and disposal of hazardous waste streams for compliance and safety tracking.
- Assisted in preparing reports on hazardous materials incidents or spills.
- Handled oxygen and gas monitors and mercury vapor analyzer.
Shift Supervisor
Quiznos Subs
Nashua, New Hampshire
06.2003 - 09.2006
- Supervised shift operations at Quiznos Subs sandwich shop.
- Managed opening and closing routines for Quiznos Subs.
- Trained crew on food prep, service, and safety procedures to ensure compliance and quality.
- Enforced sanitation standards across prep, dining, and kitchen areas.
- Checked inventory levels and restocked bread, meats, and toppings.
- Resolved customer complaints and reported issues to senior management to enhance service and address concerns.
- Resolved customer concerns with calm, professional service.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Taught staff upselling techniques to meet revenue targets.
- Educated customers about offerings, promotions, and pricing to increase sales and improve customer experience.
- Utilized POS systems efficiently for order processing and inventory management.
Education
High School Student
Nashua High School North / South
Nashua, NHSkills
- Optical machinery
- Machine calibration
- Precision measuring
- Quality control
- Quality assurance
- Blueprint reading
- Process troubleshooting
- Process control analysis
- Mechanical skills
Timeline
Machine Operator
Guild Optical Associates, Inc.
09.2018 - 09.2026
Shift Lead,Product/Food/Sales Demonstrator
Club Demonstration Services at Costco
05.2012 - 09.2018
Door-to-Door Kirby Sales Representative
AM Enterprise
10.2011 - 04.2013
Package Handler, Safety/Hazmat Technician
United Parcel Services, UPS
09.2006 - 04.2011
Shift Supervisor
Quiznos Subs
06.2003 - 09.2006
High School Student
Nashua High School North / South