Richard Golden Losee
Eagle Mountain,UT
Summary
Accomplished Retail Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
4
4
years of professional experience
Work History
Manager
TAG Heuer
08.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Morgan Jewelers
10.2022 - 08.2023
- Consistently sold $20,000+ of merchandise a month, regularly accounting for 25%-40% of the store's total sales a month.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Store Manager
Footlocker Retail
09.2021 - 08.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Sales Associate
Nike Factory Store
10.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Stock Associate
Under Armour
05.2020 - 08.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
Education
No Degree - Went For Football / Was Studying Writing
Minnesota State Community And Technical College
Fergus Falls, MN05.2023
High School Diploma -
Orem High School
Orem, UT05.2020
Skills
- Performance Monitoring and Evaluation
- Business Leadership
- Retail Store Management
- Hiring and Onboarding
- Goal Attainment
- DCA Certified
Accomplishments
- Had the opportunity to play football in college, and serve as the Offensive Team Captain for the duration of my time there in the Spring of 2021; therefore teaching me unique leadership skills that can be applied in the workplace.
- Have held two separate assistant manager positions at companies, and one manager position at another, allowing me to lead by example, as well as hit higher goals and quotas.
Languages
Spanish
Limited Working
Timeline
Manager
TAG Heuer
08.2023 - Current
Assistant Manager
Morgan Jewelers
10.2022 - 08.2023
Assistant Store Manager
Footlocker Retail
09.2021 - 08.2022
Sales Associate
Nike Factory Store
10.2020 - 01.2021
Stock Associate
Under Armour
05.2020 - 08.2020
No Degree - Went For Football / Was Studying Writing
Minnesota State Community And Technical College
High School Diploma -
Orem High School
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