Richard Mabery
Muskogee
Summary
Dynamic and results-driven professional with extensive experience as a forklift and machine operator. Proven expertise in customer service, material handling and effective communication, enhancing operational efficiency. Skilled in training new employees and problem-solving, consistently ensuring safety and quality standards are met while maintaining high customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Forklift Operator
Integrity Staffing
Muskogee
12.2024 - 05.2025
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
Kitchen Staff Member
Braums Ice Cream And Dairy
Muskogee
06.2024 - 12.2024
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Participated in kitchen staff meetings to discuss performance improvements and kitchen strategies.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Material Handler
Abundance Solutions
Tulsa
02.2023 - 04.2024
- Load raw material into hoppers, measure and mix materials according to specifications.
- Monitored meters and gauges to verify and record temperature, pressures and press-cycle times.
- Turned valves and dials of machines to regulate pressure, temperature and speed and feed rates.
- Set up and adjust plastic injection molding machines, molds, robots and auxiliary equipment to ensure quality production.
- Assist in training new employees in operating procedures related to molding machines.
Manager in Training
McDonald's Restaurant
Muskogee
09.2020 - 01.2023
- Participated in recruitment efforts, including interviewing and selecting candidates.
- Adhered strictly to food safety policies and procedures set forth by management team.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly on the phone and in restaurant.
- Took special large or catering orders over telephone, generating additional revenue every month.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Assisted at drive-thru window and at front counter by swiftly handling cash and credit card transactions.
- Addressed customer concerns in a professional way while remaining empathetic to their needs.
Education
Some College (No Degree) - General Studies
Bacone College
Muskogee, OKSkills
- Material handling
- Customer service
- Multitasking
- Heavy industrial equipment
- Problem-solving abilities
- Effective communication
- Training new employees
- Data entry
- Computer proficiency
- Empathetic
Certification
- Customer Service Certification-Work Ready Oklahoma
- Business Soft Skills Certification-Work Ready Oklahoma
- Remote Work Certification-Work Ready Oklahoma/Connors State College
- Forklift Operation Certification
Timeline
Forklift Operator
Integrity Staffing
12.2024 - 05.2025
Kitchen Staff Member
Braums Ice Cream And Dairy
06.2024 - 12.2024
Material Handler
Abundance Solutions
02.2023 - 04.2024
Manager in Training
McDonald's Restaurant
09.2020 - 01.2023
Some College (No Degree) - General Studies
Bacone College
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