Richard Maciel
Los Angeles,CA
Summary
Shift Lead with a proven track record at Walgreens, adept in POS System Operation and team leadership. Skilled in cash handling and resolving customer complaints, fostering a positive and efficient work environment.
Overview
9
9
years of professional experience
Work History
Shift Leader
Walgreens
Los Angeles, CA
12.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Store Merchandise Associate
Marukai
Los Angeles, CA
11.2015 - 12.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Used pallet jacks to move and position merchandise.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Operated cardboard balers, forklifts and trash compactors safely.
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Communicated with vendors to answer questions, order samples and resolve issues.
- Inspected merchandise for quality and arranged proper display location on floor.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Monitored and replenished display inventory and restructured according to available stock.
Education
GED -
John F Kennedy High School
La Palma, CA2012
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- POS System Operation
- Inventory Counts
Accomplishments
Employee of the month
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
Have about 25+ years worth of anime/game knowledge spanning over different genres.
Keeps up with latest gaming and anime news
Also have decent knowledge of Vtubers like Hololive,Vshoujo, and independents.
Timeline
Shift Leader
Walgreens
12.2023 - Current
Store Merchandise Associate
Marukai
11.2015 - 12.2023
GED -
John F Kennedy High School