Richard Magee

Alpena,Michigan

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

years of professional experience

Certification

Work History

Bartender/Server

Mary's Bistro & Draughthouse

05.2023 - 11.2023

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Served food and beverages promptly with focused attention to customer needs.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Head Bartender

Players Pub & Grub

09.2019 - Current

Closed out cash register and prepared cashier report at close of business.
Trained multiple new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Recruited and trained new bartenders and barbacks to help maintain talented team.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Served high customer volumes during special events, nights, and weekends.

Education

High School Diploma -

Mount Clemens High School

Mount Clemens, MI

06.2008

Skills

Excellent customer service skills
Strong communication and interpersonal skills
Knowledge of different types of alcoholic and non-alcoholic beverages

Experience in creating and serving cocktails and other drinks
Familiarity with cash handling and register operation
Ability to work in fast-paced environments and handle multiple tasks simultaneously

Accomplishments

Bartender of the Year (Winner) 2021 (Alpena News)
Bartender of the Year (Finalist) 2022 (Alpena News)