RICHARD MALMFELDT
Joliet,Illinois
Summary
Analytical finance graduate with strong interpersonal, organizational and problem-solving skills, along with knowledge of business finance, financial investments, marketing and general accounting. Successful in classes and positions requiring sound business acumen, judgment, decision-making, follow-up, record keeping, negotiation and relationship development. Effectively maintains clear, precise communication with cross-functional personnel in fast-paced and dynamic work environments. Bilingual: Fluent in English & Spanish (speak/read/write). Computer skills include Microsoft Office (Word, Excel & PowerPoint).
Overview
4
4
years of professional experience
Work History
Information Desk Technician
Exelon
Joliet, IL
05.2022 - Current
- Acknowledge changes and system events on the Exelon distribution system that causes interruption of service to customers
- Notification of system events: SRP, Load Shed, lockouts, last contingency, extended outages, operating incidents and substation equipment problems
- Initiate PassPort work orders and work requests for repair of cable faults and other emergency or damage cases
- Assist dispatchers with computer and application problems
Branch Banker
PNC BANK
Homer Glen, Illinois
02.2022 - 05.2022
- Responsible for driving new business development, account growth and customer satisfaction for a wide array of consumers
- Open new accounts, explain products and services, issue new account packets and update database records
- Cross-promote a variety of financial products, including consumer loans, CDs, IRAs and interest- bearing checking accounts
- Advise customers regarding financial portfolios, loans and other needs; uncover assets for investing and offer consultative advice related to bank products
- Make referrals to loan officers and other departments
- Investigate and resolve customer service issues
- Provide a high level of operations support to the teller department
Sales Associate
MENARDS
Joliet, Illinois
07.2020 - 02.2022
- Assisted customers with product selection and product information within electrical, hardware and other departments to ensure maximum satisfaction, repeat business and add-on sales
- Stocked merchandise, performed general inventory counts and participated in planning and executing in-store promotions and merchandising (planograms)
- Analyzed YTD sales and quarterly sales reports to effectively implement sales/profit-building strategies
- Provided training to new employees in sales transactions, inventory control and store operations
Education
Bachelor of Science - Finance
AURORA UNIVERSITY
Aurora, Illinois05.2021
High School Diploma -
JOLIET CENTRAL HIGH SCHOOL
Joliet, Illinois05.2017
Skills
- Managerial Accounting
- Wealth Management
- Financial Accounting
- Advanced Corporate Finance
- Financial Markets & Institutions
- Investments & Portfolio Management
- Marketing Research for Consumer Insight
- Operations & Organizational Behavior
- Internet & Social Media Marketing
- Business Innovation & Design Thinking
Languages
Bilingual: Fluent in English & Spanish (speak/read/write).
Timeline
Information Desk Technician
Exelon
05.2022 - Current
Branch Banker
PNC BANK
02.2022 - 05.2022
Sales Associate
MENARDS
07.2020 - 02.2022
Bachelor of Science - Finance
AURORA UNIVERSITY
High School Diploma -
JOLIET CENTRAL HIGH SCHOOL
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