Richard Marrapese
Everett
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
City Of Mukilteo
10.2021 - Current
- Responsible for all aspects/events at the city of Mukilteo's Rosehill Community Center
- Hosted events of up to 400 guests
- Answered inquiries in person/phone about Rosehill..hosted tours
- Handled cash/credit transactions up to thousands of dollars
- Open/closed multi-million dollar facility
- Responsible for all guests welfare, including children
Home Health Nurse
Torres Trust
04.2013 - 04.2018
- Attended to a totally disabled individual
- Supervised other healthcare workers
- Responsible for life support equipment, feeding, IV needs etc
- Administered medications and treatments as prescribed by physicians.
Caregiver for Parents
HomeCare
03.1991 - 06.2011
Small Business Owner
Dominos's Pizza
11.1987 - 05.1991
Education
Bachelor of Science - Business
University of Florida
Gainesville, FL06.1983
Skills
- Excellent communication/phone skills
- Patient with all people
- Ability to listen well
- Problem solver
- Conflict Resolution
Timeline
Customer Service Representative
City Of Mukilteo
10.2021 - Current
Home Health Nurse
Torres Trust
04.2013 - 04.2018
Caregiver for Parents
HomeCare
03.1991 - 06.2011
Small Business Owner
Dominos's Pizza
11.1987 - 05.1991
Bachelor of Science - Business
University of Florida
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