Richard Marshall
Phoenix,AZ
Summary
Having used the restaurant industry as a platform to work through undergraduate and graduate programs, I have become a talented manager with expert team leadership, planning, and organizational skills. I can smoothly equip employees to independently handle daily functions and meet customer needs. I'm a diligent trainer and mentor with exceptional management abilities and results-driven approach. Now I am looking to put the education and experience gained over the last 8 years to use, and enter the professional field.
Overview
10
10
years of professional experience
Work History
Location Manager
Avenue N
06.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance.
- Developed and maintained relationships with customers and suppliers.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in planning and implementation of long-term growth strategies for restaurant franchise.
- Oversaw >10% increase in sales after taking over the location.
Manager/Server
The Safari Room
07.2017 - 06.2021
- Helped train new staff; assisted GM in ensuring restaurant supplies were stocked and ordered on time, and helped working and planning of private events.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established time frames.
English Teacher
JLP
08.2019 - 03.2020
- Accepted position after completing undergraduate degree as a way to step out of comfort zone and grow as professional.
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Server
Billy's
05.2014 - 06.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Master of Science - Library And Information Science
University of Kentucky
Lexington, KY05.2023
Bachelor of Arts - History
Rhode Island College
Providence, RI05.2019
Skills
- Strategic planning
- SaaS and POS experience
- Complex Problem-Solving
- Microsoft Office
- Customer Service
- Excellent written & oral communication skills
- Thrives in a fast paced environment
- Extremely organized and detail oriented
- Eager to learn and master new skills
- Team Leadership
- Time Management
- Verbal and written communication
Timeline
Location Manager
Avenue N
06.2021 - Current
English Teacher
JLP
08.2019 - 03.2020
Manager/Server
The Safari Room
07.2017 - 06.2021
Server
Billy's
05.2014 - 06.2019
Master of Science - Library And Information Science
University of Kentucky
Bachelor of Arts - History
Rhode Island College
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