RENE RIVERA
NEW YORK,NY
Summary
Developed strong operational skills in high-traffic building environment, ensuring efficient and safe movement of passengers. Transitioning into new field with focus on utilizing problem-solving abilities and effective communication. Seeking opportunities that value safety and service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Temporary Elevator Operator
815 Fifth Avenue Rental LLC, Fasano Fifth Avenue, New York, NY
01.2022 - 01.2024
- Provided exceptional customer service, addressing passenger inquiries and assisting with directions within the building.
- Enhanced passenger experience by maintaining a clean and organized elevator environment.
- Performed routine cleaning tasks as part of daily duties, upholding a visually appealing space for occupants'' satisfaction.
- Adhered to all company policies and procedures, contributing to a professional work environment.
- Managed high-stress situations calmly, ensuring the comfort and well-being of all passengers during emergencies or delays.
- Reduced wait times for passengers by efficiently managing elevator traffic during peak hours.
- Demonstrated strong communication skills, effectively coordinating with team members and other building staff.
- Contributed to a positive work atmosphere through punctuality, reliability, and excellent teamwork abilities.
- Supported facility-wide events by adjusting elevator operations accordingly to accommodate increased foot traffic.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Resident Manager
The Onyx Chelsea Condominium New York, NY
01.2016 - 01.2022
- Resident Manager for52 units
- Managed and supervised building staff of6, monitored all incoming contractors and projects
- Performed daily inspections of building mechanicals and non-mechanical equipment, including preventative maintenance
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Conducted property move-ins, move-outs and walk-through inspections.
- Organized and supervised staff, ensuring high levels of cleanliness and maintenance were consistently achieved.
- Used Building Link to maintain resident database of personal information, repairs and lease agreements.
Resident Manager
Princeton House Condominium, New York, NY
01.2007 - 01.2016
- Resident manager for215 unit condominium with staff of11
- Oversaw preventative maintenance of all building mechanical systems including incremental A/C system, package A/C and heating units, common roof deck and fitness center
- Ensure safety and quality living for residents
Resident Manager
505 Greenwich Street Condominium, New York, NY
01.2004 - 01.2007
- Opened102 newly constructed luxury condominiums for developer
- Liaison for developer and homeowners during walk-thru process
- Assisted in start-up operation, transition and ensuring building was tenant ready
- Supervised building staff and maintained all mechanical equipment and exercise facility
Education
High School Diploma -
Chelsea Vocational HS
New York, NY05.1974
Skills
- Fluent in English and Spanish verbal and writing
Certification
- P-99S-Oil Burner
- S-12Air Citywide Sprinkler System
- S-13 Citywide Standpipe System
- Air Pollution Control Certificate
- Certified Cooling Tower Operator
- Certified Swimming Pool Operator
- S95 Fire Command Station Certificate
Languages
Spanish
Full Professional
Timeline
Temporary Elevator Operator
815 Fifth Avenue Rental LLC, Fasano Fifth Avenue, New York, NY
01.2022 - 01.2024
Resident Manager
The Onyx Chelsea Condominium New York, NY
01.2016 - 01.2022
Resident Manager
Princeton House Condominium, New York, NY
01.2007 - 01.2016
Resident Manager
505 Greenwich Street Condominium, New York, NY
01.2004 - 01.2007
- P-99S-Oil Burner
- S-12Air Citywide Sprinkler System
- S-13 Citywide Standpipe System
- Air Pollution Control Certificate
- Certified Cooling Tower Operator
- Certified Swimming Pool Operator
- S95 Fire Command Station Certificate
High School Diploma -
Chelsea Vocational HS
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