Richard Masters
SWAMPSCOTT
Summary
Dynamic professional with a strong background in customer service and education honed at the Lynn Auditorium and Lynn Public Schools. Recognized for reliability and safety awareness. I excel in fast paced active and high pressure environments, ensuring smooth operation and exceptional patron experiences. Proven ability to lead large crowds and implement effective strategies for engagement and success.
Overview
34
34
years of professional experience
Work History
Security
Livenation
LeaderBank Pavilion Boston
04.2026 - Current
- Minimized security risks through diligent monitoring of network activity and implementation of robust security protocols for Mac systems.
- Maintained security and watched for irregular or unusual conditions to avoid security concerns or safety hazards.
- Enhanced unit security by implementing comprehensive security protocols and procedures.
Usher
Lynn Auditorium
Lynn, MA
09.2015 - Current
- Facilitated guest entry and exit, ensuring smooth flow during events.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored audience behavior to maintain safety and compliance with venue policies.
- Assisted in crowd management, directing patrons to seating areas efficiently.
- Managed ticket verification to streamline entry process for attendees.
- Reviewed tickets for authenticity and applicability to particular event.
Classroom Teacher
Lynn Public Schools
Lynn, MA
09.1992 - 06.2025
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented differentiated instruction to meet diverse student needs.
- Fostered positive classroom environment promoting student collaboration.
- Assessed student progress using formative and summative evaluation methods.
- Mentored new teachers, providing guidance on instructional strategies and classroom management.
- Utilized technology tools to enhance learning experiences in the classroom.
Education
Master of Arts - Mathematics Education
Salem State University
Salem, MA2005
Skills
- Baggage security
- Security monitoring
- Patience and composure
- Reliability and punctuality
- Working under pressure
- Team player mentality
- Ticket scanning proficiency
- Respect for diversity
- Special needs assistance
- Conflict resolution
Timeline
Security
Livenation
04.2026 - Current
Usher
Lynn Auditorium
09.2015 - Current
Classroom Teacher
Lynn Public Schools
09.1992 - 06.2025
Master of Arts - Mathematics Education
Salem State University