Richard Maxwell
Rochester,NY
Summary
I'm seeking a position as an IT Specialist/Network Support Analyst
Overview
24
24
years of professional experience
Work History
Level 2 Tech Support Specialist
Compaq
Journalist
The Toronto Star
IT Specialist
Henkel Corporation
09.2024 - 05.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Radiology Specialist
US Radiology
07.2023 - 05.2025
- Setup printers, calibrated monitors, dictation devices
- Performed IT support for radiologists
- Built and deployed radiology workstations
- Logged new cases in ServiceNow
IT Specialist
L3Harris Technology - Space & Intelligence Division
02.2022 - 05.2022
- Configured engineering grade desktop and laptop computers for L3harris engineers and scientists.
- Imaged Space & Intelligence Division computers, custom installed engineering and scientific software.
- Deployed customized computers to L3Harris engineers and scientists in a Secure Confidential Information Facility (SCIF).
Fiber Optic Network Support Analyst
Frontier Communications
07.2013 - 07.2019
- Configured modems, routers, Optical Network Terminals (ONT) and performed device firmware updates
- Set up static IP, router PPPoE authorizations, port forwarding, cabling, Wi-Fi networks and Wi-Fi Extenders
- Key member of the FSecure Premium Technical Support Team
- Provided on-demand remote-in troubleshooting of OS, applications, software/firmware updates, printer, cell phone, tablet, game console issues
- Monitored and fixed streaming Wi-Fi media converter issues, malware and virus removal
- Tuned up/cleaned up slow PCs, uninstalled unwanted software, troubleshooted/configured email clients
- Resolved issues for highly valued subscribers to Frontier Secure Premium Technical Support services
- Resolve all FiOS Fiber Optic Network VOIP, Data, and Video connectivity issues, Track and advise of any outages, dispatch onsite techs when necessary, and document all issues.
Network Support Analyst
Microsoft
08.2011 - 02.2012
- Supported Microsoft corporate employees and secure vendors
- Researched, troubleshooted and resolved all Internal Microsoft Corpnet network connectivity, VPN, TCP/IP, permissions, and security issues
- Generated and posted outage alerts from single office, whole buildings, up to wide area service disruptions
- Dispatched on-site HST service techs and performed remote security updates
- Scheduled mandatory hard drive wipe and rebuilds globally for employees with compromised devices
Kodak Digital Imaging Technical Supervisor
Eastman Kodak
07.2001 - 10.2009
- Served as the highest level of supervisor consumers could reach by phone at Kodak
- Provided advanced support for all Kodak digital imaging products, image system software, and hardware
- Acted as key member of the Kodak global engineering team's weekly international teleconference kaizen
- Identified emerging issues and resolved digital product technical issues
- Kept up communication between product engineering and support teams to keep everyone in the loop
- Captured useful information or observations that helped eliminate waste and improve processes
- Identified trending issues and made follow up calls to troubleshoot, isolate and identify root causes
- Authored a global agent solution process document in the Kodak Information Network database
- Worked in a research lab with Professor Ching Tang, inventor of the Organic Light Emitting Diode (OLED)
Education
CCNA - Cisco Certified Network Associate
Cisco Network Academy at Monroe Community College
Rochester, NY18 Month Information Technology Course - undefined
Bryant & Stratton College
Dell Field Service Engineer - Dell Field Service Engineer
Dell Copmputer Corporation
Online09.2025
Skills
- Professional Producer, Creator, and Editor, of Broadcast Ready Streaming Audio/Video using original or client supplied photographic, audio and video content
- Unique Website Design with Original Graphic Creations
- Overhaul Client Website, Visual Assets, Optimize Search
- Skilled designer in Dreamweaver, Photoshop, Avid Pro-Tools, iZotope, Sony Creative Suite, Virtual Instrument, MIDI editing, and a wide array of professional audio/video design tools
- HTML and JavaScript coding
- Network Operation Center (NOC) troubleshooting, TCP/IP, WAN / LAN, VPN, Wi-Fi, Active Directory, DirectAccess
Accomplishments
- Analyzed, troubleshooted, and provided support for Frontier Communications' nationwide Fiber Optic Network, DSL Network, and partner ISP vendor resellers of its internet services
- Excelled at direct commission-based sales of account upgrades, hardware, computer security software, and Premium Technical Support services to residential and business subscribers
- Served as Global Enterprise Network Support Analyst for Microsoft Corpnet
- World Wide Technical Supervisor for all Kodak in house/vendor call center support agents for 8 years
- Handled incoming high-level customer calls for the CEO of Kodak to speak on behalf of the company
Timeline
IT Specialist
Henkel Corporation
09.2024 - 05.2025
Radiology Specialist
US Radiology
07.2023 - 05.2025
IT Specialist
L3Harris Technology - Space & Intelligence Division
02.2022 - 05.2022
Fiber Optic Network Support Analyst
Frontier Communications
07.2013 - 07.2019
Network Support Analyst
Microsoft
08.2011 - 02.2012
Kodak Digital Imaging Technical Supervisor
Eastman Kodak
07.2001 - 10.2009
Level 2 Tech Support Specialist
Compaq
Journalist
The Toronto Star
18 Month Information Technology Course - undefined
Bryant & Stratton College
Dell Field Service Engineer - Dell Field Service Engineer
Dell Copmputer Corporation
CCNA - Cisco Certified Network Associate
Cisco Network Academy at Monroe Community College
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