Richard McCallum

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.

• Directed daily operations, ensuring efficient workflow and high-quality customer service.
• Managed staff recruitment, training, and performance evaluations to enhance team productivity.
• Developed and implemented marketing strategies that increased foot traffic and sales revenue.
• Oversaw inventory management systems, optimizing stock levels to reduce waste and enhance profitability.

• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

• Cooked multiple orders simultaneously during busy periods.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Kept stations stocked and ready for use to maximize productivity.
• Set up workstations with needed ingredients, utensils and cooking equipment.
• Followed proper food handling methods and maintained correct temperature of food products.
• Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
• Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.

Responsible for maintaining the equipment and supply needs for my existing customers as well as prospecting for new customers within my sales territory. I developed great relationships with many of the highest producing customers in Maine and was able to bring aboard several accounts that are now flourishing in sales. I successfully exceeded all sales expectations on a yearly basis and more than tripled my sales goals during the challenging years of Covid-19.

• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.

• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Demonstrated product features to align with customer needs.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
• Executed performance reviews to encourage improved productivity for team members.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.

• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Created schedules and monitored payroll to remain within budget.
• Trained employees on company procedures and worksite safety.
• Tracked monthly sales to generate reports for business development planning.