Richard McEvoy
Selden,NY
Summary
Accomplished National Field Service Manager at Strata Skin Sciences, adept in managing service operations and fostering client relationships. Led a team of 15, enhancing efficiency and reducing response times, while maintaining over 1500 annual service calls. Excelled in problem-solving and technical team leadership, significantly improving team productivity and customer satisfaction.
Overview
9
9
years of professional experience
Work History
National Field Service Manager
Strata Skin Sciences
02.2016 - Current
- Led team of up to 15 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Streamlined field operations for improved efficiency and reduced response times.
- Managed a team of technicians, providing support and guidance for professional development.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Increased team productivity with effective scheduling and resource allocation.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Reduced time to complete service calls and expertly retained key customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Maintained a schedule of up to 1500 service calls a year.
- Reduced equipment downtime by implementing proactive maintenance plans and schedules.
Senior Field Service Engineer
Strata Skin Sciences
02.2016 - Current
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Enhanced equipment performance by conducting thorough diagnostics and implementing effective repair solutions.
- Resolved escalated customer complaints efficiently by actively listening to their concerns and providing tailored solutions that exceeded expectations.
- Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
High School Diploma -
Longwood
Middle Island, NY07-1987
Skills
- Scheduling jobs
- Managing service operations
- Field operations
- Staff management
- Client relationships
- Scheduling coordination
- Employee scheduling
- Remote team management
- Technical team leadership
- Problem-solving
Timeline
National Field Service Manager
Strata Skin Sciences
02.2016 - Current
Senior Field Service Engineer
Strata Skin Sciences
02.2016 - Current
High School Diploma -
Longwood
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