Richard McMichael
Brooklyn,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Independent Property Inspection Contractor
JMI Reports Inc.
04.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Managed 6 Property inspections per day.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Computer Field Technician
World Wide Technology Services Inc.
09.2022 - 07.2023
- Maintained accurate documentation of all service calls, repairs, and installations for future reference.
- Provided exceptional customer service through clear communication, prompt response times, and tailored support plans.
- Exceeded client expectations with proactive identification of potential issues before it became major concerns or caused disruptions in service delivery.
- Improved customer satisfaction by providing timely and efficient on-site technical support.
- Enhanced system performance by diagnosing and troubleshooting hardware and software issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Collaborated with other field technicians to resolve complex technical issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed and completed over 20 - 25 cases per week
Computer Hardware and Network Technician
NYC Health Department
03.1993 - 11.2019
- Referred defective hardware to appropriate vendors for service under warranties or SLAs
- Integrated new storage, memory, processors, and other PC components and upgrades
- Maintained records of repairs, upgrades, and other operational actions for use in budgeting and costing processes
- Advised hardware purchasing decision-makers on performance requirements and operational priorities
- Utilized IT ticketing systems to prioritize user requests based on severity and potential disruptions
- Answered user queries surrounding hardware usage and integration
- Developed training materials and plans to educate users on newly introduced components and systems
- Managed user access, setting permissions, investigating issues, and restricting unauthorized personnel
- Ran monthly network reports
- Resolved networking and connectivity issues remotely via telephone and online chat portals
- Avoided data losses by completing regular [Type] and [Type] backups
- Backed up network data
- Documented help desk requests and resolutions
- Created and revised user instructions, procedures, and manuals
- Researched hardware or software products to meet technical networking or security needs.
- Strategically implemented new computer projects and hardware installations to improve workflow for 150 employees.
Education
High School Diploma -
Bayside High School
Flushing, NY06.1982
Skills
- Software installation
- Data ba
- Time management
- Public speaking
- Multitasking
- Task prioritization
- Social perceptiveness
- Planning
- Coordination
- Recordkeeping
- Scheduling
- Quality assurance
- Cultural awareness
- Workload Management
Timeline
Independent Property Inspection Contractor
JMI Reports Inc.
04.2024 - Current
Computer Field Technician
World Wide Technology Services Inc.
09.2022 - 07.2023
Computer Hardware and Network Technician
NYC Health Department
03.1993 - 11.2019
High School Diploma -
Bayside High School
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