Richard McMichael
Brooklyn,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Independent Property Inspection Contractor
JMI Reports Inc.
North Royalton, OH
04.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Managed 6 Property inspections per day.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Computer Field Technician
World Wide Technology Services Inc.
New York, NY
09.2022 - 07.2023
- Maintained accurate documentation of all service calls, repairs, and installations for future reference.
- Provided exceptional customer service through clear communication, prompt response times, and tailored support plans.
- Exceeded client expectations with proactive identification of potential issues before it became major concerns or caused disruptions in service delivery.
- Improved customer satisfaction by providing timely and efficient on-site technical support.
- Enhanced system performance by diagnosing and troubleshooting hardware and software issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Collaborated with other field technicians to resolve complex technical issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed and completed over 20 - 25 cases per week
Computer Hardware and Network Technician
NYC Health Department
Long Island City, NY
03.1993 - 11.2019
- Referred defective hardware to appropriate vendors for service under warranties or SLAs
- Integrated new storage, memory, processors, and other PC components and upgrades
- Maintained records of repairs, upgrades, and other operational actions for use in budgeting and costing processes
- Advised hardware purchasing decision-makers on performance requirements and operational priorities
- Utilized IT ticketing systems to prioritize user requests based on severity and potential disruptions
- Answered user queries surrounding hardware usage and integration
- Developed training materials and plans to educate users on newly introduced components and systems
- Managed user access, setting permissions, investigating issues, and restricting unauthorized personnel
- Ran monthly network reports
- Resolved networking and connectivity issues remotely via telephone and online chat portals
- Avoided data losses by completing regular [Type] and [Type] backups
- Backed up network data
- Documented help desk requests and resolutions
- Created and revised user instructions, procedures, and manuals
- Researched hardware or software products to meet technical networking or security needs.
- Strategically implemented new computer projects and hardware installations to improve workflow for 150 employees.
Education
High School Diploma -
Bayside High School
Flushing, NY06.1982
Skills
- Software installation
- Data ba
- Time management
- Public speaking
- Multitasking
- Task prioritization
- Social perceptiveness
- Planning
- Coordination
- Recordkeeping
- Scheduling
- Quality assurance
- Cultural awareness
- Workload Management
Timeline
Independent Property Inspection Contractor
JMI Reports Inc.
04.2024 - Current
Computer Field Technician
World Wide Technology Services Inc.
09.2022 - 07.2023
Computer Hardware and Network Technician
NYC Health Department
03.1993 - 11.2019
High School Diploma -
Bayside High School