Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Richard Medina

Casper

Summary

I am a single father. I say that as a statement of itself because when I set my mind to something and have a goal to work towards nothing will stop me. My eldest son is Autistic and has taught me so much about patience and alternative methods of communicating and understanding other people. I have a high work ethic and tend to inspire those around me while often times being referred to as a calming presence. I have endless patience and am adaptable. In management I have found purpose in using my skills to improve on my workplace and those I work with and who work for me.

Overview

10
10
years of professional experience

Work History

Operations Manager

Temco Logistics
07.2024 - 09.2025
  • Streamlined operational processes to enhance efficiency and reduce costs.
  • Led cross-functional teams to implement strategic initiatives, improving overall productivity.
  • Developed and monitored KPIs to assess performance and drive continuous improvement.
  • Managed vendor relationships, ensuring timely delivery of materials and services.
  • Facilitated training programs for staff, fostering skill development and operational excellence.
  • Oversaw inventory management systems, optimizing stock levels and reducing waste.
  • Conducted risk assessments and implemented safety protocols to ensure compliance.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Office Associate - Router

Temco Logistics
05.2023 - 07.2024
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Managed smooth processing of route and appliance paperwork to support office productivity.
  • Collaborated inter-departmentally to assist with workflow and gather reports and data.
  • Coordinated efficient routes for drivers by factoring in schedule availability and load limitations.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Customer Service Representative

Teleperformance USA
03.2021 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used accurate information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • (Remote)

Manufacturing Production Associate

Defense Technology Corp
02.2016 - 04.2020
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Made sure that products were produced on time and are of good quality.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Inspected finished products for quality and adherence to customer specifications.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Oversaw logistics and inventory management for storeroom.
  • Collaborated with team members to meet production deadlines.
  • Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
  • Directed and trained crews to produce, assemble and package products for shipping.

Education

High School Diploma -

Natrona County High School
Casper, WY
05.1999

Skills

  • Dedicated Team Player
  • Kronos Timekeeping
  • Compensation and Benefits
  • Excel Spreadsheets
  • Employee Training
  • Project Management
  • Time Management
  • Issue Resolution
  • Strategic Planning
  • Organization and Planning
  • Departmental Support
  • Front Office Operations
  • Travel Accommodations
  • Complex Problem-Solving
  • Microsoft Word
  • Advanced MS Office Suite Knowledge
  • Workers' Compensation Knowledge
  • Office Management
  • Customer Experience
  • Self Starter
  • Documentation
  • Data Entry
  • Team leadership
  • Problem-solving
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Planning and implementation
  • Employee relations and conflict resolution
  • Staff management
  • Staff training
  • Management
  • Performance monitoring
  • Customer relationship management
  • Maintaining compliance

Accomplishments

  • Promoted to Operations Manager after 1 year with the company.
  • Supervised team of 30+ staff members.

Timeline

Operations Manager

Temco Logistics
07.2024 - 09.2025

Office Associate - Router

Temco Logistics
05.2023 - 07.2024

Customer Service Representative

Teleperformance USA
03.2021 - 04.2023

Manufacturing Production Associate

Defense Technology Corp
02.2016 - 04.2020

High School Diploma -

Natrona County High School

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