Richard Mercado
Round Lake,IL
Summary
Sales Representative who supplies customers with the latest facts, updates and education. Successful at consistently meeting and over exceeding expectations thus achieving short and long-term company goals.
Overview
19
19
years of professional experience
Work History
Specialty Account Representative
Kroger Specialty Pharmacy
10.2015 - Current
- Utilized digital and telephone approaches to generate sales leads.
- Implemented marketing strategies with my Outside Partner which resulted in growth of customer base.
- Set up new accounts, established relationships, and grew our market share in the states of Michigan, Tennessee and Central Florida.
- Collected information on sales and service issues to provide effective resolutions.
- Maintained friendly and professional customer interactions at all times.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed and deepened customer relationships to drive revenue growth.
Enrollment Advisor
Pearson Online Education
08.2014 - 09.2015
- Communicate with prospective students via call campaigns, emails, and faxes regarding the Program.
- Advise prospective students using a consultative process.
- Utilize database tools to efficiently track each interaction and the progress of all assigned leads.
- Guide them through the admissions process with the goal of determining if the program is a fit for their educational needs.
- Effectively follow departmental lead management guidelines for all leads.
- Effectively communicate industry trends, quality of leads, and program updates to departmental team members.
- Completed daily outbound calls, up to 2 hrs talk time.
Admissions Representative Team Lead
Sanford-Brown Institute CEC
11.2009 - 07.2014
- Opened a brand new campus while campus was still under construction. Grew the student population with a Team of 4 Admissions Reps to over 400 students in the first year.
- Interface with prospective students in support of their decision to attend/select a school, serving as an advocate for prospective students.
- Expected to achieve and maintain a high level of quantitative and qualitative results in an accurate, professional and compliant/ethical manner.
- Created strategic brand building events to expand the current product portfolio.
- Kept detailed records of daily activities through online customer database.
Admissions Representative
Orlando Culinary Academy Le cordon Bleu CEC
04.2007 - 11.2009
- Qualified leads through interview process and then converted those leads into enrollments.
- Maintained students to ensure maximum profit through retention.
- Met monthly goals of enrollments and excelled in developing self made leads.
- Promoted to Senior Admissions Representative in 1 year.
- Was asked to transfer and open a new campus owed by CEC(Sanford-Brown).
Education
Associate of Science - Criminal Justice
Western Illinois University
Macomb, Illinois2003
Skills
- US Army (74D)
- Sgt E-5
- Operation Iraqi Freedom
- Quick Reaction Force
- Nuclear Biological Chemistry
- Military Escorting
- Heavy Security Throughout Important Military Facilities
- Persuasive negotiator
- Resolution-oriented
- Energetic and driven
- Bilingual in Spanish
- Motivated team player
- Superior organizational skills
- Salesforce Experience
Languages
Bilingual (Spanish)
Timeline
Specialty Account Representative
Kroger Specialty Pharmacy
10.2015 - Current
Enrollment Advisor
Pearson Online Education
08.2014 - 09.2015
Admissions Representative Team Lead
Sanford-Brown Institute CEC
11.2009 - 07.2014
Admissions Representative
Orlando Culinary Academy Le cordon Bleu CEC
04.2007 - 11.2009
Associate of Science - Criminal Justice
Western Illinois University