Richard Michael

• Developed key customer relationships to increase sales.
• Answered inquiries from prospective customers regarding features of products and services offered.
• I also was a DSA for the Van Cleef Boutique.
• i also was the DSA for the Chanel fine Jewelry and watches.
• I have been with Neimans all most twenty years preforming as a high volume sales person.

• I have been a fine Jewelry and watch sales man for fourty three years.
• Answered customer inquiries and provided accurate information regarding products and services.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

I worked for the Diamond sales man. As an assistant. I waited on customers and discovered I loved the business.

• I earned a degree in Jewelry Technology.
• I Got a Gemology degree in Diamonds and Colored stones.
• I am a trained Bench Jeweler
• I studied under three Master Jewelers.

• I was a designer and manufacturer of a line of bridge jewelry. I sold nationally from coast to coast.
• Maintained relationships with key clients to secure repeat business.
• Developed business plans and strategies for new product launches.
• Established pricing structures for products and services.
• Negotiated contracts with customers, vendors, and partners.

• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• I was the DSA for all their watch brands.
• The brands included Chopard Harry Winston ,Omega,Baume Mercier. Gucci,Tag Huer.