RICHARD MILTON
Elon,NC
Summary
Field service technician specializing in retail environment with point of sales self-checkout lanes and POS registers and peripherals. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Service Specialist Representative I
Toshiba Global Commerce Solutions
Greensboro, NC
10.2015 - 02.2020
- Provided primary customer contact with on-site support for over 50 different retail establishment and big box retail environment in North Carolina and Virginia for all point of sale of Toshiba Self-checkout lanes PC lanes registers including Toshiba 4690 OS & Fujitsu OS.
- POS TGCS, IBM,NCR register and peripherals repair hardware within strict service level agreements within 4-8 hour fix and expedite repairs in a fast-paced environment keeping customer down time minimal.
- Installation and maintenance and repairing service calls including set-up, configuration, calibration with State certified approved weight set, testing and verification of functionality.
- Developed disaster and recovery strategy in preparation for operation software corruption and software reload as needed to return equipment back to fully operational state.
- Maintained an average 97% customer satisfaction rating and an 94% first time fix rating.
- Managed an on hand inventory of approximately 250,000 TGCS and OEM parts to complete first time one and done repair on lane PCs, receipt printers, touchscreens, Lexmark/Xerox printers, Verifone pin-pad devices, scanner / scales, various network switches and equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
Field Service Technician
C-Biz Network Solutions
Greensboro, NC
10.2007 - 03.2015
- Troubleshoot, adjust, repair, replace defective parts on all of Edward Jones financial computer equipment, Hewlett-Packard laser printers, fax machines, check scanners, phone controller and network equipment.
- Perform annual service visits and complete preventative maintenance on all computer and network systems.
- Installation and setup of new Edward Jones office by running cables, setting up computer equipment, configuring and testing all network equipment and audio/video hardware and software.
- Provide telephone support to customers to troubleshoot cause of issue and explain effective solution.
Education
Digital Computer Technology
Suburban Technical School
Skills
- Toshiba self-checkout lanes and Toshiba registers including Toshiba 4690 OS and Fujitsu OS certification's
- Verifone debit readers pin-pads, Symbol bar-code scanners, Thermal receipt printers
- IBM, Dell certified system expert (DCSE), HP, Lexmark and Xerox printers
- A Certification
Timeline
Service Specialist Representative I
Toshiba Global Commerce Solutions
10.2015 - 02.2020
Field Service Technician
C-Biz Network Solutions
10.2007 - 03.2015
Digital Computer Technology
Suburban Technical School
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