Richard Miner
Lancaster,NH
Summary
Deli Manager experienced in training and team leadership to enhance customer service and satisfaction. Increased business performance through effective operations management and adherence to health code requirements. Delivered quality dining experiences by efficiently overseeing staff and resolving inventory and operational challenges.
Overview
11
11
years of professional experience
Work History
Deli Manager
Shaws
Lancaster, nh
08.2020 - Current
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Oversaw Shaws deli counter operations and coordinated daily production planning to enhance service delivery.
- Led associates during prep, service, and closing routines to maintain operational efficiency.
- Scheduled employee shifts to ensure adequate coverage and service levels. and assigned tasks across deli workflows.
- Ordered deli inventory and tracked product freshness.
- Trained team on food safety, sanitation, and slicer use.
- Trained new employees on proper food handling techniques and safety regulations.
- Maintained case displays and prepared fresh meats, cheeses, and salads.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Monitored temperature logs and followed Shaws safety standards.
- Supervised deli staff to ensure efficient customer service.
- Handled customer requests and resolved service issues promptly.
- Resolved customer complaints in a professional manner.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Assistant Deli Manager
Maxs market
Whitefield, New Hampshire
01.2016 - 07.2020
- Supervised deli team tasks and supported smooth front-end customer service.
- Trained staff on slicing, packaging, and display standards for deli items.
- Managed product rotation, labeling, and stock checks for Maxs market cases.
- Handled food safety procedures and sanitation across deli workstations and equipment.
- Assisted Maxs market deli counter with daily prepared foods and fresh sliced meats.
Education
GED
Laconia, NHSkills
- Deli operations
- Food safety
- Sanitation standards
- Temperature monitoring
- Inventory management
- Inventory control
- Product rotation
- Supply ordering
- Merchandising displays
- Merchandising strategies
- Waste reduction
- Customer service
- Team supervision
- Shift scheduling
- Team leadership
- Problem solving
- Conflict resolution
- Clear communication
- Customer complaint handling
- Attention to detail
Timeline
Deli Manager
Shaws
08.2020 - Current
Assistant Deli Manager
Maxs market
01.2016 - 07.2020
GED