Richard Molina-Guzman
Hedgesville,WV
Summary
Dynamic retail professional with extensive experience at Home Depot, excelling in merchandise planning and bilingual customer engagement. Proven ability to enhance product visibility through effective plan-o-gram creation and maintain high standards of inventory management. Recognized for strong decision-making skills and a commitment to continuous learning, driving customer satisfaction and sales growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Home Depot
07.2025 - Current
- Assisted with product placement to enhance visual appeal and drive customer engagement.
- Supported inventory management by organizing stock levels and maintaining accurate records.
- Collaborated with team members to execute promotional displays and seasonal setups.
- Learned merchandising techniques to optimize product visibility and increase sales potential.
- Conducted store audits to ensure adherence to brand standards and merchandising guidelines.
- Engaged with customers to understand their needs and improve overall shopping experience.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail merchandisers.
Customer Service Representative
Home Depot
07.2021 - 06.2023
- Assisted customers in locating products and providing accurate information on features and benefits.
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Maintained knowledge of current promotions and sales to enhance customer engagement.
- Collaborated with team members to optimize store layout for improved accessibility and product visibility.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Order Fulfillment Associate
Home Depot
07.2021 - 2023
- Processed and fulfilled customer orders accurately within designated timeframes.
- Operated warehouse equipment to manage inventory effectively and maintain safety standards.
- Collaborated with team members to ensure efficient order picking and packing operations.
- Utilized inventory management systems to track stock levels and optimize product availability.
- Resolved customer inquiries regarding order status and shipping details promptly.
- Conducted regular quality checks on outgoing orders to ensure accuracy and compliance with company standards.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
Electrical Associate
Home Depot
06.2019 - 06.2021
- Assisted customers in selecting electrical products, providing expert guidance on features and compatibility.
- Collaborated with team members to maintain organized inventory and ensure product availability on sales floor.
- Operated various tools and equipment for electrical repairs, ensuring adherence to safety protocols.
- Conducted product demonstrations to enhance customer understanding of electrical solutions and applications.
Plumbing Associate
Home Depot
05.2019 - 2021
- Assisted customers in selecting plumbing supplies and tools to meet project needs.
- Collaborated with team members to maintain organized product displays and inventory levels.
- Conducted product demonstrations to educate customers on plumbing installation and maintenance techniques.
- Trained new associates on store policies, safety procedures, and plumbing product knowledge.
Education
Jefferson High School
4141 Flowing Springs Rd, ShenandoahSkills
- Bilingual; Spanish, and English
- Plan-o-gram creation
- Merchandise planning
- Interior and exterior displays
- Decision-making
- Forklift safety and operation
- Continuous learning attitude
- Basic math proficiency
- Fixture repair proficiency
Certification
Forklift certification
Reach certification
Bally more certification
Electric pallet truck certification
Order Picker certification
Timeline
Retail Merchandiser
Home Depot
07.2025 - Current
Customer Service Representative
Home Depot
07.2021 - 06.2023
Order Fulfillment Associate
Home Depot
07.2021 - 2023
Electrical Associate
Home Depot
06.2019 - 06.2021
Plumbing Associate
Home Depot
05.2019 - 2021
Jefferson High School
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