Richard Monroe
Suitland,MD
Summary
Seasoned Customer Associate with [Number] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
47
47
years of professional experience
Work History
Customer Service Associate
Royal Farms District Heights
11.2023 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Sales Associate
7-eleven
08.2017 - 10.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Safety Patrol
Amidon Elementary School
08.1977 - 06.1979
- Enhanced security by conducting regular foot and vehicle patrols throughout the property.
- Reduced incidents of trespassing by vigilantly monitoring surveillance cameras and access control systems.
- Maintained a safe environment with thorough inspections of entry points, lighting, and landscaping for potential hazards.
- Collaborated with law enforcement during investigations, providing accurate reports and supporting evidence as needed.
- Documented daily activities in detailed logs, ensuring accuracy and consistency for future reference and analysis.
- Responded swiftly to emergencies, assessing situations and initiating appropriate action plans to mitigate risks.
Education
Medical Assistant Certificate - Medical Assistant
Everest Institute
Silver Spring, MD06.2013
Certificate of Engineering - Engineering Drafting Technology
Maryland Drafting Institute
Silver Spring, MD10.1986
High School Diploma -
Woodrow Wilson High School
Washington DC06.1985
Skills
- Customer Support
- Clerical Support
- Team Collaboration
- Regulatory Compliance
- Product and service solutions
- Refunds and exchanges
- POS System Operation
- Problem Resolution
- Customer Service
- Quality Assurance
- Complaint Handling
- Safety Regulations
- De-Escalation Techniques
Languages
Spanish
Elementary
Timeline
Customer Service Associate
Royal Farms District Heights
11.2023 - Current
Sales Associate
7-eleven
08.2017 - 10.2023
Safety Patrol
Amidon Elementary School
08.1977 - 06.1979
Medical Assistant Certificate - Medical Assistant
Everest Institute
Certificate of Engineering - Engineering Drafting Technology
Maryland Drafting Institute
High School Diploma -
Woodrow Wilson High School
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