Richard Morrison
Des Moines,IA
Summary
Retail professional with keen eye for detail and commitment to high standards. Known for exceptional organizational skills and ability to manage store operations seamlessly. Highly focused on team collaboration and customer satisfaction, adapting to changing needs and ensuring a positive working experience.
Overview
7
7
years of professional experience
Work History
Store Clerk
Goodwill
Norwalk, IA
06.2026 - Current
- Processed customer transactions efficiently and accurately at point of sale.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Assisted customers with product inquiries, providing exceptional service and support.
- Maintained inventory levels through regular stock checks and replenishment tasks.
- Monitored store cleanliness and safety standards, ensuring compliance with regulations.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
Store Clerk
Goodwill
Ottumwa, IA
04.2024 - 06.2026
- Trained new staff on store procedures, promoting consistency in operations.
- Implemented process improvements that streamlined checkout procedures, reducing wait times.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Performed inventory control, such as counting, and stocking merchandise.
Clerk
Hy-Vee Fast & Fresh
Ottumwa, IA
10.2023 - 04.2024
- Operated industrial dishwashing equipment to ensure cleanliness and sanitation of all kitchenware.
- Maintained organized dish area, optimizing workflow and reducing clutter during peak service times.
- Collaborated with kitchen team to streamline dish collection process, enhancing overall efficiency.
- Conducted routine maintenance checks on dishwashing machinery to prevent operational downtime.
- Implemented improved sorting methods for dirty dishes, increasing speed of washing cycle completion.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels for daily operations.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Courtesy Clerk
Hy-Vee
Ottumwa, IA
04.2023 - 10.2023
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained cleanliness and organization of store aisles and checkout areas.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Handled cash transactions accurately, adhering to company policies and procedures.
- Stocked shelves efficiently, ensuring product availability and proper rotation.
- Implemented best practices for inventory management, enhancing stock accuracy.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Crew Member
McDonald’s
Ottumwa, IA
01.2023 - 04.2023
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated kitchen equipment efficiently to prepare food items according to standardized recipes.
- Maintained cleanliness and organization of workstations, adhering to hygiene and safety protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Cartpusher
Wal-Mart
Ottumwa, IA
11.2022 - 01.2023
- Coordinated seamless movement of shopping carts to designated areas, enhancing store accessibility.
- Assisted in maintaining cart cleanliness and organization, ensuring positive customer experiences.
- Monitored cart levels throughout the store, proactively addressing shortages during peak hours.
- Developed strategies for optimizing cart placement, improving customer flow and satisfaction.
- Oversaw daily cart collection operations, ensuring timely service and compliance with safety standards.
- Implemented best practices for equipment maintenance, reducing downtime and extending tool lifespan.
Crew Member
McDonald’s
Ottumwa, IA
08.2021 - 11.2022
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated kitchen equipment efficiently to prepare food items according to standardized recipes.
- Maintained cleanliness and organization of workstations, adhering to hygiene and safety protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Dishwasher
Bubba Q’s
Ottumwa, IA
12.2020 - 08.2021
- Trained new staff on proper cleaning techniques and safety protocols for efficient operations.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Team Member
Happy Joes
Ottumwa, IA
11.2019 - 02.2020
- Managed inventory levels to ensure adequate stock of ingredients and supplies.
- Implemented efficient food preparation techniques to enhance service speed and quality.
- Oversaw quality control measures for food safety compliance and product consistency.
- Streamlined order processing system, reducing wait times during peak hours.
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
Education
High School -
Ottumwa High School
Ottumwa, IA01-2023
Associate of Applied Science - Welding Program
Indian Hills Community College
Ottumwa, IA01-2025
No Degree - Automotive Engineering
Indian Hills Community College
Ottumwa, IASkills
- Tire Repair Certified
- OSHA Certified
- Welding Certified
- Interpersonal Communication
- Time Management
- Troubleshooting
- Customer Service
- Team Collaboration
- Creative thinking
- Cleaning techniques
- Pallet Jack Operation
- Preventive Maintenance
Interests
Outside of work, I enjoy making music, either alone or with a group of people I play the drums, guitar, and bass, as well as some vocals and keyboard I can accomplish a multitude of positions simultaneously in a music situation similar to what I can do in a professional one When it comes to music, I am always wanting to improve, whether it is a skill, a song, or being subjectively better than another artist, which is applicable to the job field as I not only do it for myself but three other people I enjoy challenging myself to perform a task faster, find the most effective method to do something, or work harder than those around me
Timeline
Store Clerk
Goodwill
06.2026 - Current
Store Clerk
Goodwill
04.2024 - 06.2026
Clerk
Hy-Vee Fast & Fresh
10.2023 - 04.2024
Courtesy Clerk
Hy-Vee
04.2023 - 10.2023
Crew Member
McDonald’s
01.2023 - 04.2023
Cartpusher
Wal-Mart
11.2022 - 01.2023
Crew Member
McDonald’s
08.2021 - 11.2022
Dishwasher
Bubba Q’s
12.2020 - 08.2021
Team Member
Happy Joes
11.2019 - 02.2020
High School -
Ottumwa High School
Associate of Applied Science - Welding Program
Indian Hills Community College
No Degree - Automotive Engineering
Indian Hills Community College