Summary
Overview
Work History
Education
Skills
Volunteer Experience
Personal Qualification Summary
Timeline
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Richard M. Salazar

Bellevue,WA

Summary

Automotive industry expert with extensive experience in managing customer-focused teams and implementing service strategies that drive results. Demonstrated ability to lead teams effectively, solve complex problems, and manage multiple tasks in high-pressure environments. Notable success in enhancing customer satisfaction and optimizing operational workflows.

Overview

8
8
years of professional experience

Work History

Preparation Advisor

Tesla
Lynnwood, Washington
12.2024 - Current
  • Assists in the remote diagnosis and parts allocation of all incoming service visits.
  • Filters through approximately 100 visits daily, ensuring accurate narratives and repair paths.
  • I became a top 3 advisor in the region in total visits prepared per month within 1 month of training.
  • Assists in the overall schedule management of the Service Center.

Service Advisor

Tesla
Lynnwood, Washington
02.2024 - Current
  • Schedules appointments for service work to be performed on vehicles.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.

Service Manager - Amazon

Get Spiffy
Kent, Washington
05.2023 - 02.2024
  • Directly manages a team of four technicians across $70,000+ of total monthly gross revenue.
  • Directly responsible for all communication and daily satisfaction, both financially and operationally, across all lines of business.
  • Manages 20 or more daily service requests and scheduling.
  • Directly responsible for P&L, G&A, Abacus, labor, and inventory management.
  • Successfully transitioned my location from $40k MRR to over $70k MRR within six months of hire, while directly and successfully sourcing six new lines of business.
  • Successfully transitioned my location from 45% monthly labor to 25% monthly labor within three months of hire, while adding over $20,000 of MRR.
  • Responsible for location data sourcing, entry, and auditing.

Operations Supervisor

Get Spiffy
Portland, Oregon
09.2022 - 05.2023
  • Supervised a team of more than 10 technicians across seven lines of business and over $90,000 of total monthly gross revenue.
  • Directly responsible for all communication and daily satisfaction, both financially and operationally, across all lines of business.
  • Directly responsible for P&L, G&A, Abacus, labor, and inventory management.
  • Personally and successfully sourced two new lines of business within three months of hire.

Apprentice Electrician

Gaylor Electric
Woodburn, Oregon
05.2022 - 09.2022
  • Assisted in the electrical construction of an Amazon Distribution Center in Woodburn, Oregon

Electrical Laborer

Jet Industries
Gresham, Oregon
01.2022 - 04.2022
  • Assisted in the electrical construction of an 80,000 sq. ft apartment complex in Gresham, Oregon

COVID Services Coordinator

The Springs Living
Salem, Oregon
12.2020 - 03.2021
  • Responsible for the management of all COVID-related services in a 200+ resident retirement community.
  • Administrative management, including COVID test data entry and data tracking, and corresponding with local COVID testing facilities.
  • Assisted in the management and facilitation of multiple COVID-19 vaccine clinics.
  • Administer weekly PCR and rapid COVID tests.

Student Advisor

PLUS Team - Western Oregon University
Monmouth, Oregon
03.2017 - 09.2017
  • SUMMER ORIENTATION ADVISING AND REGISTRATION (SOAR): Lead multiple groups of 5-10 incoming students through the orientation process at Western Oregon University, including general class advising.
  • NEW STUDENT WEEK (NSW): Led and worked within a group of 15-20 PLUS team members to hold a variety show.

Education

Bachelor's Degree - Communication Studies, Humanities

Western Oregon University
Monmouth, Or

Skills

  • Remote diagnostics
  • Parts allocation
  • Schedule management
  • Customer estimates
  • P&L management
  • Vehicle inspection
  • Technical diagnostics
  • Financial management

Volunteer Experience

  • Resonate Church, 2018-2023 - Lead groups of 15-30 people in spiritual and emotional growth including weekly dinner, discussion and the facilitation of planning, Mentored small groups of 2-6 men in spiritual and character building exercises including weekly 1 on 1 personal accountability meetings, Participated in multiple week long leader retreats. Content included emotionally reflective leadership exercises and 1 on 1 meetings with leaders discussing desired areas of growth and how to integrate those desires into my own life.
  • Marion Country Detention Center, 08/18-06/19 - Assisted in the facilitation of school and program coursework, lead group activities focused on peer bonding and reintegration from juvenile detention into civilian life, and guide 5 to 10 youth in weekly emotional growth exercises.
  • UGM (Union Gospel Mission), Los Angeles, California, Feb. 2018 - Worked with UGM organization to bring assistance to families experiencing homelessness, Assisted in the organization and facilitation of multiple sports days for youth experiencing homelessness
  • Valley Christian High School, Santiago/ Iloca, Chile, June 2016 - Joined team of 15-20 classmates to bring assistance to local village experiencing the effects of recent hurricanes and tsunamis, Assisted in the week long construction of a home for local affected family

Personal Qualification Summary

  • Proven leader
  • Strong interpersonal communication
  • Strong accountability
  • Efficient problem solving abilities
  • Resilient under pressure
  • Punctual
  • Efficient written and verbal communication

Timeline

Preparation Advisor

Tesla
12.2024 - Current

Service Advisor

Tesla
02.2024 - Current

Service Manager - Amazon

Get Spiffy
05.2023 - 02.2024

Operations Supervisor

Get Spiffy
09.2022 - 05.2023

Apprentice Electrician

Gaylor Electric
05.2022 - 09.2022

Electrical Laborer

Jet Industries
01.2022 - 04.2022

COVID Services Coordinator

The Springs Living
12.2020 - 03.2021

Student Advisor

PLUS Team - Western Oregon University
03.2017 - 09.2017

Bachelor's Degree - Communication Studies, Humanities

Western Oregon University