Richard Nelson
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Facilities Operations Manager
Advent Technologies
05.2020 - Current
- Supervised staff of 15 in day-to-day activities in the R&D research lab/office space.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
Dock Builder
MacAllister Marine
04.2015 - 05.2020
- Contributed to successful completion of construction/building of all seasonal docks.
- Created custom Dock and Float work addressing and meeting customer needs.
- Collaborated with owners during building process to maintain unique vision.
Sales Representative
Revolusun
10.2013 - 04.2015
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Associate of Science - Business Management
Northern Essex Community College
Haverhill, MA01.1989
Skills
- Work Order Management
- Teamwork and Collaboration
- Customer Service
- Customer Relations
- Building Maintenance
- Security management
Timeline
Facilities Operations Manager
Advent Technologies
05.2020 - Current
Dock Builder
MacAllister Marine
04.2015 - 05.2020
Sales Representative
Revolusun
10.2013 - 04.2015
Associate of Science - Business Management
Northern Essex Community College
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