Richard Nguyen
Milpitas,CA
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance.
Overview
6
6
years of professional experience
Work History
Volunteer
Billy DeFrank LGBTQ+ Community Center
08.2023 - 12.2023
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted LGBTQ+ awareness with educational workshops and hands-on activities.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Security Specialist
Target
01.2022 - 07.2022
- Provided safety reports and data analysis to building managers to inform security processes.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Consulted with team members to assess flawed root causes and plan for remediation.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Performed guard duties by making judgment decisions within proper policy and procedures.
Fulfilment Expert
Target
06.2019 - 01.2022
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Followed procedures at all times for personal and team safety.
- Drove customer satisfaction by successfully completing all returns quickly.
- Picked and packed order items.
Associate Cashier
Panera Bread
10.2017 - 05.2019
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Assisted customers by answering questions and fulfilling requests.
- Maintained organized and clean customer areas by completing daily recovery checklists.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Directed customers purchasing oversized items to pickup locations.
- Upheld high standards of accounting accuracy, quickly and accurately counting drawers at start and end of each shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained professionalism with clean, tidy, and well-stocked check-out lines.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Dining Server
Panera Bread
10.2017 - 05.2019
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Answered customers’ questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Barista
Panera Bread
10.2017 - 05.2019
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prioritized drink requests while managing interruptions.
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
- Maintained regular and consistent attendance and punctuality.
- Educated coworkers and customers about new products.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Controlled line and crowd with quick, efficient service.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Education
Bachelor of Science - Justice Studies
San Jose State University
San Jose, CA12.2023
Associate of Science - Administration of Justice
West Valley College
Saratoga, CA05.2020
High School Diploma -
Independence High School
San Jose, CA2016
Skills
- Payment processing
- Multi-tasking ability
- Cleaning and sanitizing
- Order taking
- Product knowledge
- Customer assistance
- Heavy lifting
- Guest relations
- Food service skills
- Menu memorization
- Threat Management
- Ground Patrol
- Intruder Removal
- Security Regulation Enforcement
- Event Setup
Timeline
Volunteer
Billy DeFrank LGBTQ+ Community Center
08.2023 - 12.2023
Security Specialist
Target
01.2022 - 07.2022
Fulfilment Expert
Target
06.2019 - 01.2022
Associate Cashier
Panera Bread
10.2017 - 05.2019
Dining Server
Panera Bread
10.2017 - 05.2019
Barista
Panera Bread
10.2017 - 05.2019
Bachelor of Science - Justice Studies
San Jose State University
Associate of Science - Administration of Justice
West Valley College
High School Diploma -
Independence High School
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