Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Richard Nguyen

Malden,MA

Summary

Proven track record in enhancing customer satisfaction and streamlining service operations, evidenced by my role at Pho Eastern. Skilled in cash handling and maintaining cleanliness, I excel in high-pressure environments, demonstrating exceptional multitasking abilities. My commitment to service quality has significantly contributed to improved efficiency and repeat business. Motivated Columbia Sportswear with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable McDonald's bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

1
1
year of professional experience

Work History

Restaurant Waiter

Pho Eastern
05.2024 - 09.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Sales Associate

Columbia Sportswear
09.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Crew Team Member

McDonald's
05.2023 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Increased overall efficiency by promptly restocking supplies as required during shifts.

Education

High School Diploma -

Malden Catholic
Malden, MA
06.2024

Skills

  • Order Taking
  • Cleanliness
  • Service Quality
  • Table Setting
  • Cash Handling
  • Professional Appearance
  • Bill computation
  • Salesmanship
  • Cool Under Pressure
  • Multitasking

Languages

Vietnamese
Limited Working

Timeline

Restaurant Waiter

Pho Eastern
05.2024 - 09.2024

Sales Associate

Columbia Sportswear
09.2023 - 12.2023

Crew Team Member

McDonald's
05.2023 - 09.2023

High School Diploma -

Malden Catholic
Richard Nguyen