Richard Olson
Mead,USA
Summary
Results-driven Field Risk Specialist with six years of experience in audits, reconciliations, and travel payment collections. Over 15 years in supervisory and management roles emphasizing profit/loss, process improvement, and scheduling. Expertise in corporate training and internal communications, driving global program launches and enhancing customer satisfaction.
Overview
25
25
years of professional experience
Work History
Field Risk Specialist
Solifi/Datascan
Spokane, WA
08.2023 - Current
- Verified floor planned inventory, inspected dealership records, and recorded the disposition of missing inventory using Ai's mobile audit application.
- Verifying in stock inventory by inspecting the VIN/serial number for each floor planned inventory unit.
- Reviewing and verifying the authenticity of dealer records and other documentation associated with sold, missing and damaged inventory units.
- Meeting with authorized dealership personnel to identify the disposition of missing inventory units.
- Verifying the status of MSOs and titles and recording the status information for each inventory unit in the Ai mobile audit application.
- Executed field service tasks to enhance risk management processes.
- Communicating with client representatives about audit results, dealer conditions, and risk potential.
- Reviewing audit results with dealer personnel.
- Documented details of dealer visits to maintain accurate records.
Program Professional
City of Spokane
Spokane, WA
09.2022 - 07.2023
- Managed COC grants in Spokane region, ensuring strict adherence to HUD guidelines.
- Drafted and submitted annual HUD grants while coordinating NOFA activities.
- Evaluated applicants and provided rankings to board for funding decisions.
- Monitored compliance and managed financial allocations for grant recipients effectively.
- Implemented performance tracking systems for grant recipients, enhancing oversight capabilities.
- Managed professional program activities across various city initiatives.
- Conducted ongoing assessments of grant operations, identifying opportunities for resource optimization.
Field Risk Specialist
Datascan
Spokane, WA
10.2019 - 09.2022
- As a Field Risk Specialist my job consists of physically verifying floor planned inventory, inspecting dealership records, recording the disposition of missing inventory using Ai's industry-leading mobile audit application and consulting with dealer personnel regarding audit results.
- Executed field service and risk management activities, including verifying inventory and assessing risk factors.
- Verifying in stock inventory by inspecting the VIN/serial number for each floor planned inventory unit.
- Meeting with authorized dealership personnel to identify the disposition of missing inventory units.
- Reviewing and verifying the authenticity of dealer records and other documentation associated with sold, missing and damaged inventory units.
- Verifying the status of MSOs and titles and recording the status information for each inventory unit in the Ai mobile audit application.
- Recorded observations and interactions during dealer visits to provide comprehensive audit insights.
- Reviewing audit results with dealer personnel.
- Collaborated with client representatives to discuss audit findings, dealer conditions, and potential risks.
Sole Proprietor, Fiber Optic Solutions
Richard Olson Self Employed
Kansas City, KS
08.2018 - 09.2019
- As a Sole Proprietor of my own Fiber Optic Solution company, I negotiated contracts to secure work for projects with prime general contractors.
- Managed multiple fiber optic projects, ensuring timely and efficient completion to meet client specifications.
- The majority of my work is for Sprint installing their new 5G Fiber Ring around the KC metropolitan area and the rest is bringing fiber to the home for Google Fiber customers.
- Installations, troubleshooting, and maintaining fiber optic systems in businesses, homes, schools, and other organizations to ensure that they are working properly.
- Measured signal strength and performed inspections to identify defects in fiber optic systems, ensuring optimal performance and reliability.
- Diagnosed and resolved issues affecting fiber optic systems, implementing solutions to maintain high performance and client satisfaction.
- Responded to emergency callouts 24/7, regardless of weather conditions, to repair damaged cables for critical entities, including the KC Police Department.
Team Manager
ENGIE INSIGHT
Spokane, WA
09.2016 - 07.2018
- Led and motivated assigned team members of the Utility Expense Data Management Dept.
- Managed the daily operational effectiveness of multiple processes and assets within the assigned vertical team.
- Coordinated workflow to achieve optimum quality and efficiency.
- Oversaw staff administrative needs for assigned team, ensuring clear communication with clients and internal partners.
- Led key projects and initiatives to drive process improvements within the team.
- Acted as a subject matter expert (SME) for technical and systems resources for team members, clients, and other departments.
- Communicate goals and manage workload through daily huddles and whiteboard meetings and recognize and celebrate department and individual accomplishments and of course, timekeeping, and leave requests.
- Work with employees to improve performance, provide feedback and create ongoing development plans.
- Performed weekly audits on team performance to identify and implement process improvement opportunities.
Implementation and Development Supervisor
WEB.COM
Spokane, WA
09.2012 - 09.2016
- Created and maintained an implementation plan from kick-off to wrap-up for each project, detailing critical tasks and associated timelines from involved departments.
- Developed and maintained effective project plans to achieve on-time delivery and client satisfaction.
- Led assigned projects and guided Web Consultants to ensure alignment with project goals.
- Served as Subject Matter Expert (SME) in project implementation techniques, enhancing strategic execution across the company.
- Defined roles and responsibilities to establish clear expectations for team members.
- Managed POS system for processing cash transactions related to website purchases.
Manager II 2nd Shift
FED EX
Spokane, WA
10.2008 - 10.2011
- Oversaw operations, including recruitment, hiring, training, human resources, budgeting, and service forecasting to ensure efficiency and effectiveness.
- Selected Accomplishments with FedEx:
- Reduced attrition from 36% annually to 10% annually.
- Process improvements including redirecting workflow of belts resulting in an increase of productivity saving the company thousands of dollars annually.
- Guided outbound managers across Idaho, Washington, and Oregon in implementing a new system for processing small packages, enhancing operational flow.
- Earned recognition as "Regional Champion" for excellence in small package processing.
Training and Quality Assurance Manager
SYKES (FORMERLY ICT GROUP)
Spokane, WA
03.2001 - 10.2008
- Established a Training Department for a multinational billion-dollar company recognized by Forbes as the "School of Cool," fostering a culture of excellence in employee development.
- Developed and coached staff to facilitate engaging training courses for adult learners, enhancing their learning experience.
- Identified needs, created, and implemented training materials and examinations for new hires and refresher training, ensuring compliance with company standards.
- Trained and QA'd users on companies POS systems used for purchasing cellular service and accessories.
- Performance evaluations and 30/60-day post training surveys.
- Reviewing applications, interviewing and hiring training staff.
- Data analysis, and budget management.
- Department helped to achieve award winning (JD Powers) customer satisfaction 3 years in a row.
Education
Bachelor of Arts - Broadcast Journalism
PACIFIC UNIVERSITY
Forest Grove, Oregon05-1994
Bachelor of Arts - Minor - Conflict Resolution Studies
Pacific University
Forest Grove, OR05-1994
Bachelor of Arts - Minor - Philosophy
Pacific University
Forest Grove, OR05-1994
MBA - Operations Management
Florida Atlantic University
Boca Raton, FL05-2026
Skills
- Scheduling
- Risk Assessment
- Regulatory Compliance
- Incident Investigation
- Field Auditing
- Crisis Management
- Data Analysis
- Quality Management
- Conflict Resolution
- Risk assessment
Technology - Software
- Advanced knowledge with Ai Mobile
- Datascan Apps - Holman Insights, SAP Concur, Combined Scheduling etc.
- Windows
- Word
- MS Office (Outlook, Access, Excel, PowerPoint)
- Internet Explorer
- ADP
Timeline
Field Risk Specialist
Solifi/Datascan
08.2023 - Current
Program Professional
City of Spokane
09.2022 - 07.2023
Field Risk Specialist
Datascan
10.2019 - 09.2022
Sole Proprietor, Fiber Optic Solutions
Richard Olson Self Employed
08.2018 - 09.2019
Team Manager
ENGIE INSIGHT
09.2016 - 07.2018
Implementation and Development Supervisor
WEB.COM
09.2012 - 09.2016
Manager II 2nd Shift
FED EX
10.2008 - 10.2011
Training and Quality Assurance Manager
SYKES (FORMERLY ICT GROUP)
03.2001 - 10.2008
Bachelor of Arts - Broadcast Journalism
PACIFIC UNIVERSITY
Bachelor of Arts - Minor - Conflict Resolution Studies
Pacific University
Bachelor of Arts - Minor - Philosophy
Pacific University
MBA - Operations Management
Florida Atlantic University