Richard Ortega
West Jordan,UT
Summary
Personable Customer Service Representative skilled in establishing rapport with clients and driving customer satisfaction. Demonstrated initiative and work ethic as Reliable Manager, fostering productive relationships and supporting team development in fast-paced environments. Committed to contributing to company success through relationship building and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Cook
Cowabunga Bay Water Park
Draper, Utah
06.2021 - 08.2021
- Prepared and cooked food items for guests during busy park operations.
- Followed health and safety guidelines to ensure food quality and sanitation.
- Ensured adequate supply availability by promptly restocking kitchen inventory.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Resolved customer complaints regarding food quality or services provided.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Assisted in inventory management by restocking supplies as needed.
Hourly Manager
AMC Theaters
West Jordan, Utah
02.2022 - Current
- Supervised daily operations and staff performance in a fast-paced cinema environment.
- Managed scheduling and staffing to ensure optimal coverage during peak hours.
- Implemented training programs for new employees to enhance service quality.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints promptly to maintain guest satisfaction levels.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance evaluations, providing feedback and coaching for team development.
Education
West Jordan High School
West Jordan, UTSkills
- Operations management
- Customer Service
- Team leadership
- Conflict resolution
- Problem solving
- Verbal communication
Timeline
Hourly Manager
AMC Theaters
02.2022 - Current
Cook
Cowabunga Bay Water Park
06.2021 - 08.2021
West Jordan High School