Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Richard Oviedo

San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Designated Hitter

Walgreens
03.2021 - 11.2023
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Merchandised over-the-counter goods and rotated stock.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.

Customer Service Representative

Walmart
04.2019 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Warehouse Worker

Amazon
07.2017 - 02.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Education

Associate of Science - Pharmacy Technology

Northwest Vista College
San Antonio, TX
08.2026

High School Diploma -

Holmes High School
San Antonio, TX
06.2017

Skills

  • Interpreting Orders
  • Data Entry
  • Product Knowledge
  • Complaint Resolution
  • Consultative Sales
  • Paperwork Processing

Certification

  • ACE - Adobe Certified Expert, Photoshop
  • Sales Essentials Certificate
  • Certified Registered Technician Trainee, Walgreeens - 03/11/2023

Languages

Spanish
Native or Bilingual
Korean
Limited Working

Timeline

Designated Hitter

Walgreens
03.2021 - 11.2023

Customer Service Representative

Walmart
04.2019 - 08.2021

Warehouse Worker

Amazon
07.2017 - 02.2019

Associate of Science - Pharmacy Technology

Northwest Vista College

High School Diploma -

Holmes High School

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Richard Oviedo