Kaya Ivy
Miami Gardens,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Designated Hitter
Walgreens
Miami Gardens, FL
06.2022 - Current
- Collaborated with team to manage inventory and stock levels efficiently.
- Ensured compliance with safety regulations and company policies consistently.
- Assisted customers in product selection and provided exceptional service.
- Trained new employees on store procedures and customer service standards.
- Assisted customers with product inquiries and pharmacy services.
- Managed inventory levels and restocked shelves as needed.
- Resolved customer complaints in a professional manner while maintaining company policies and procedures.
- Answered customer questions and referred to pharmacist for medication information.
- Adhered to HIPAA regulations when handling confidential patient information.
Customer Service Cashier
Walgreens
Miami Gardens, FL
08.2019 - Current
- Provided friendly service and assisted customers with purchases and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Handled cash, credit, and digital payments efficiently.
- Assisted in inventory management by restocking shelves as needed.
- Informed customers of in-store promotions or pricing specials.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
Miami Dade College
Miami, FLSkills
- Collaboration
- Customer service
- Inventory management
- Product knowledge
- Safety compliance
- Team training
Languages
English
Native/ Bilingual
Timeline
Designated Hitter
Walgreens
06.2022 - Current
Customer Service Cashier
Walgreens
08.2019 - Current
Miami Dade College