Richard A. Panichelli
Havertown
Summary
Accomplished Sales Consultant skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Strong mentor and hands-on team player with the ability to work with all levels to achieve top performance.
Overview
21
21
years of professional experience
Work History
Special Finance and Sales Consultant
1ownercar.net
01.2022 - 01.2024
- Assisted customers with any and all credit situations to obtain car loans
- Advertised vehicles on multiple internet sites and held live chats with potential customers
- Managed, monitored, and organized car inventory which allowed me to create and present weekly sales reports to the General Manager
Certified Sales and Leasing Specialist
Concordville Nissan & Subaru
01.2017 - 01.2022
- As a Certified Nissan Sales Specialist and Certified Pre-Owned Specialist, I possessed a superior knowledge of any type of auto vehicle
- This knowledge as well as my outstanding customer service skills enables me to drive both new and used car sales
- Utilized all internet sites to network with key contacts, advertise vehicles, and upcoming sales events
- Overcame any and all objections to go above and beyond what was required to secure the deal
- This includes but is not limited to – working with finance to obtain a car loan, accurately appraising trade-ins, and in general – making all customers feel at ease with the major purchase they are making
- Excellent understanding of the auto industry as well as auto insurance
- Proven ability to ‘close’ the deal as evidenced by the number of weekly sales and leases obtained
- Platinum level Nissan Sales Award winner 3 years in a row
Lead Customer Service Specialist
T&D Metals
01.2011 - 01.2016
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Leveraged expert product knowledge to guide customers through purchasing decisions, promoting upsells where appropriate.
Store Manager
The Fresh Grocer
01.2003 - 01.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
BA - Business Administration
Delaware County Community College
Skills
- Microsoft Office Suite
- Web applications
- Strong negotiation skills
- Store operations
- Cash flow management
- Outstanding communication skills
- Team leadership and coaching
Hobbies and Interests
- Assistant Little League Coach
- Cooking
- Landscaping
- Fishing
Timeline
Special Finance and Sales Consultant
1ownercar.net
01.2022 - 01.2024
Certified Sales and Leasing Specialist
Concordville Nissan & Subaru
01.2017 - 01.2022
Lead Customer Service Specialist
T&D Metals
01.2011 - 01.2016
Store Manager
The Fresh Grocer
01.2003 - 01.2011
BA - Business Administration
Delaware County Community College