Richard Parsons

• Assisted in daily operations to ensure smooth workflow and customer satisfaction.
• Supported team members by providing guidance on operational processes and best practices.
• Learned and utilized inventory management systems to track stock levels accurately.
• Contributed to training sessions for new hires, enhancing onboarding experience.
• Engaged with customers to address inquiries and resolve issues promptly.
• Maintained cleanliness and organization of workspace to promote safety standards.
• Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environment.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Developed strong working relationships with staff, fostering a positive work environment.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Supervised and led a team of 40+ overnight associates, ensuring tasks were completed accurately and on time across multiple store departments.
• Maintained productivity and morale during night shifts by providing hands-on leadership, coaching, and conflict resolution.
• Oversaw freight processing, stocking, and inventory management to ensure merchandise was available and sales floor standards were met by morning.
• Implemented store operational plans, adjusted workflows, and allocated labor resources to meet nightly goals efficiently.
• Conducted daily shift huddles and performance feedback, supporting associate development and promoting a positive team environment.
• Ensured compliance with Walmart policies, safety procedures, and company standards throughout night operations.
• Monitored and maintained accurate documentation related to inventory counts, shrink reduction, and associate performance.
• Collaborated with other managers and department heads to communicate priorities, relay shift updates, and ensure smooth shift transitions.
• Trained new associates and coached underperforming team members to improve execution and accountability.

Top-Producing Store Manager with over ten years of experience, outstanding "people skills" and a proven track record for consistently surpassing business goals in sales, profitability, customer satisfaction and associate morale.

Areas of expertise:

• Managed daily operations of the highest-volume commercial branch store 8111 with $3.2 million in annual revenue, achieving consistent year-over-year growth to 5.9 million in five years.
• Led a team of 5-10 associates, fostering a collaborative environment that resulted in high retention rates and strong customer service reviews.
• Surpassed monthly and quarterly sales targets by implementing strategic marketing plans, upselling techniques, and customer loyalty initiatives.
• Maintained profit margins and minimized shrink by overseeing inventory control, cost management, and loss prevention protocols.
• Trained and mentored new managers and associates, cultivating a pipeline of talent and improving overall team performance.
• Built and sustained relationships with commercial clients and contractors, growing the store’s B2B revenue and expanding market reach.
• Implemented merchandising strategies and ensured visual standards aligned with corporate guidelines.
• Recognized multiple times by district and regional leadership for operational excellence, customer satisfaction, and team morale.