Richard Paun
Vermont Knolls,CA
Summary
Dynamic team leader with a proven track record at Accenture Services, excelling in problem-solving and staff training. Successfully enhanced customer satisfaction through effective coaching and quality improvement initiatives. Recognized for fostering collaboration and empowering team members, driving performance and operational excellence in high-pressure environments.
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader
Stinger Management
06.2024 - 08.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Assisted in recruitment to build team of top performers.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Content Moderator
Microsoft
09.2021 - 10.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Collaborated with writers, designers and other editors to deliver content of highest quality.
Customer Support Team Leader
Accenture Services
05.2018 - 07.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Led a team of customer support agents, ensuring high-quality service delivery and efficient problem resolution.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
Manager
STARBUCKS COFFEE COMPANY
03.2014 - 08.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
Education
Bachelor's Degree - Law
"Romanian-American" University
Bucharest , Romania06-2018
High School Diploma -
"Mihai Eminescu"
Bucharest , Romania06-2013
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Quality improvement
- Client service
- Sales expertise
- Excellent communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Certification
- Salesforce Certified Administrator
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft Corporation.
- Teaching English as a Foreign Language (TEFL) Certification
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Team Leader
Stinger Management
06.2024 - 08.2024
Content Moderator
Microsoft
09.2021 - 10.2023
Customer Support Team Leader
Accenture Services
05.2018 - 07.2021
Manager
STARBUCKS COFFEE COMPANY
03.2014 - 08.2017
Bachelor's Degree - Law
"Romanian-American" University
High School Diploma -
"Mihai Eminescu"
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