Richard Peralta
Los Angeles
Summary
Highly capable Lobby Ambassador with background in managing front desk operations and providing excellent customer service. Strengths include effective communication, problem-solving skills, and ability to maintain a professional appearance at all times. Previous experience led to improved guest satisfaction and efficient handling of visitor inquiries.
Overview
7
7
years of professional experience
Work History
Lobby Ambassador/ Post Commander
Unified Protective Services
Hawthorne
02.2019 - Current
- Create an inviting atmosphere for guests by providing friendly customer service
- Respond to emergency situations quickly and calmly while adhering to established protocols
- Monitor security cameras and respond to any suspicious activity or safety concerns reported by residents/guests
- Perform administrative duties such as filing documents and taking messages
- Supervise front desk staff
- Daily Activity Reports
- Facilitate communication between various departments in order to coordinate projects
- Analyze security data from CCTV cameras to identify potential threats or breaches in security protocol
- Coordinate with other departments to ensure the safety and security of the property
- Maintain accurate documentation of all incidents reported by security and maintenance personnel
- Train new security staff on safety regulations, alarm systems, surveillance equipment, and other related topics
- Verify credentials of contractors prior to allowing them entry into the property
- Handle a large quantity of incoming and outgoing mail
- Enter data into company software system
Education
High School Diploma -
University High School Charter
CA01.2016
Skills
- Guest Relations Management
- Effective Problem Solving
- Time Management Proficiency
- Work Planning and Prioritization
- Community Engagement
- Technical Troubleshooting
- Data Entry Accuracy
- Adaptable Nature
- Cultural Sensitivity
- Interpersonal skills
- Positive Attitude
- Task Delegation
- Conflict resolution
- Detail-oriented
- Organizational skills
- Reliable Punctuality
- Information Analysis
- Computer literacy
Languages
Spanish, Fluent
Timeline
Lobby Ambassador/ Post Commander
Unified Protective Services
02.2019 - Current
High School Diploma -
University High School Charter