Richard Perez
St. Cloud,FL
Summary
Diligent worker and leader with solid background in different fields. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to adapt and problem-solving skills to enhance the work place
Overview
9
9
years of professional experience
Work History
Sushi Chef
Bento Asian Kitchen and Sushi
Orlando, FL
04.2022 - Current
- Crafted high-quality sushi dishes with precision and attention to detail.
- Maintained cleanliness and organization of workstations to uphold health standards.
- Implemented process improvements that reduced prep time without compromising quality.
- Managed inventory levels to ensure fresh ingredient availability and minimize waste.
Line Cook
Veterans Affairs Medical Center
Orlando, FL
08.2021 - 01.2022
- Maintained cleanliness of kitchen equipment and workstations to promote food safety standards.
- Assisted in inventory management, tracking supplies for optimal stock levels.
- Trained junior staff on food preparation techniques and safety protocols.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Prep Line Cook
BurgerFi
Orlando, FL
08.2020 - 02.2021
- Assisted in training new staff on proper food handling techniques and equipment usage.
- Monitored inventory levels, promptly reporting shortages to management for replenishment.
- Adapted quickly to changing demands, maintaining productivity in fast-paced kitchen environment.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
Car Detailer
MLS
Orlando, FL
10.2019 - 01.2020
- Supervised detailing operations, ensuring quality and efficiency in service delivery.
- Developed training materials for new staff to enhance skills and operational knowledge.
- Conducted regular inspections of vehicles to maintain high standards of cleanliness and presentation.
- Collaborated with team members to optimize workflow and improve service turnaround times.
- Analyzed customer feedback, identifying areas for improvement in service delivery protocols.
- Established relationships with customers, addressing concerns to enhance satisfaction and retention.
Customer Service Representative
Publix
Orlando, FL
06.2017 - 08.2019
- Resolved customer inquiries, providing accurate information and solutions efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - HVAC
Southern Technical College
Orlando, FL03-2026
High School Diploma -
Lake Nona High School
Orlando, FL05-2021
Skills
- Inventory management
- Knife skills
- Safety precautions
- Guest interaction
- Effective communication
- Portion and cost control
- Customer service
- Hand tools
- Vehicle inspection
- Physical stamina
- Mechanical aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sushi Chef
Bento Asian Kitchen and Sushi
04.2022 - Current
Line Cook
Veterans Affairs Medical Center
08.2021 - 01.2022
Prep Line Cook
BurgerFi
08.2020 - 02.2021
Car Detailer
MLS
10.2019 - 01.2020
Customer Service Representative
Publix
06.2017 - 08.2019
No Degree - HVAC
Southern Technical College
High School Diploma -
Lake Nona High School