Richard Perot
West Monroe,LA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at City Of West Monroe. Skilled in ATM and website maintenance (hard skills) alongside exceptional problem-solving abilities and teamwork (soft skills). Increased efficiency by implementing innovative maintenance solutions, showcasing a commitment to excellence and collaborative success.
Overview
36
36
years of professional experience
Work History
Maintenance
City Of West Monroe
05.2023 - Current
- Assisted maintenance personnel with repairs and preventive maintenance.
- Inspected vehicles and completed daily maintenance actions.
- Maintained departmental equipment inventory and maintenance agreements.
- Performed routine maintenance on equipment.
- Communicated repair needs to maintenance staff.
- Trained and instructed subordinates on maintenance procedures.
- Performed cleaning and maintenance duties as directed.
Associate
Dick's Sporting Goods, Inc
07.2022 - 03.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Stocking Associate
Walmart
10.2021 - 06.2022
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Cashier
Burlington Coat Factory Outlet
03.2010 - 04.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Randall's Fine Meat
11.2007 - 01.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Administrative Assistant
Rent A Center Retail Store
04.2007 - 10.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
Call Center Representative
Chase Mortgage
08.2005 - 03.2007
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Associate
Ryan Chevrolet
02.2005 - 07.2005
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Warehouse Packer
Four Wheel Parts
01.2004 - 12.2004
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Manager
Wingstop
03.2003 - 12.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Paramedic
American Medical Response, AMR
12.2000 - 03.2003
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
Cashier
Regions Bank
03.1988 - 01.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Grocery Stocker
Brookshire's Grocery
10.1994 - 04.1997
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Education
No Degree - Natural Sciences
Louisiana Delta Community College
Monroe, LA05.2026
High School Diploma -
West Monroe High School
West Monroe, LA05.1997
Skills
- ATM maintenance
- Website Maintenance
- Outdoor maintenance
- Shelf Maintenance
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Teamwork and Collaboration
Timeline
Maintenance
City Of West Monroe
05.2023 - Current
Associate
Dick's Sporting Goods, Inc
07.2022 - 03.2023
Stocking Associate
Walmart
10.2021 - 06.2022
Cashier
Burlington Coat Factory Outlet
03.2010 - 04.2010
Cashier
Randall's Fine Meat
11.2007 - 01.2008
Administrative Assistant
Rent A Center Retail Store
04.2007 - 10.2007
Call Center Representative
Chase Mortgage
08.2005 - 03.2007
Sales Associate
Ryan Chevrolet
02.2005 - 07.2005
Warehouse Packer
Four Wheel Parts
01.2004 - 12.2004
Manager
Wingstop
03.2003 - 12.2003
Paramedic
American Medical Response, AMR
12.2000 - 03.2003
Grocery Stocker
Brookshire's Grocery
10.1994 - 04.1997
Cashier
Regions Bank
03.1988 - 01.2001
No Degree - Natural Sciences
Louisiana Delta Community College
High School Diploma -
West Monroe High School