Madonna Trotman
Linden
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Experienced in managing daily branch operations with a focus on compliance and customer satisfaction. Processed deposit transactions while ensuring adherence to banking regulations, which enhanced operational efficiency. Collaborated with team members to streamline workflows, resulting in improved service delivery and reduced processing times. Trained staff to foster a collaborative environment that strengthened customer relationships and improved overall performance.
Overview
18
18
years of professional experience
Work History
Deposit Operations Specialist
Northfield Bank
Woodbridge
05.2025 - Current
- Processed daily deposit transactions accurately, ensuring compliance with banking regulations and enhancing operational efficiency.
- Managed reconciliation of accounts, identifying discrepancies and implementing corrective measures to maintain data integrity.
- Collaborated with team members to streamline deposit operations, reducing processing times and improving overall service delivery.
Assistant Branch Manager
Northfield Bank
Linden
05.2023 - 04.2025
- Led daily branch operations, ensuring compliance with banking regulations and enhancing overall customer satisfaction through efficient service delivery.
- Trained and mentored staff, fostering a collaborative team environment that improved employee performance and strengthened customer relationships.
- Implemented process improvements that streamlined branch workflows, resulting in a reduction of transaction times and increased operational efficiency.
Assistant Bank Manager
Santander Bank
Eisenhower
03.2019 - 05.2023
- Recruited staff members and oversaw training programs.
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.
- Prepared operational and risk reports for management analysis.
- Oversaw flow of cash and financial instruments.
Branch Operations Manager
Santander Bank
Springfield
04.2017 - 03.2019
- Informed customers of procedures for applying for services, such as ATM cards, direct deposit of checks and certificates of deposit.
- Compiled information about new accounts, enter account information into computers and file related forms and other documents.
- Executed wire transfers of funds.
- Referred customers to appropriate bank personnel to meet financial needs.
Head Teller
Santander Bank
Linden
02.2015 - 02.2017
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Monitored bank vaults to verify correct cash balances.
- Resolved problems and discrepancies concerning customers' accounts.
Assistant Manager
Republic Bank Limited
Georgetown
02.2008 - 02.2015
- Led daily operations by supervising staff, enhancing service quality, and improving customer satisfaction, resulting in increased client loyalty.
- Streamlined branch processes through effective workflow management, contributing to operational efficiency and reducing transaction times.
- Mentored team members in financial products and services, fostering professional development and improving overall team performance.
Education
HIGH SCHOOL DIPLOMA -
Central High School
Georgetown, GTASSOCIATE IN ARTS (A.A.) - COMPUTER STUDIES
University of Guyana
Georgetown, GTSkills
- Sales Support
- Business Relationship Management
- Employee Training
- Oversight
- Client Rapport-Building
- Providing Feedback
- Safe Deposit Box Oversight
- Deposit processing
- Account reconciliation
- Compliance management
- Operational efficiency
- Customer satisfaction
- Staff training
- Cash management
- Transaction processing
- Problem resolution
- ATM services
- Fund transfers
- Customer assistance
- Proficient in banking software
- Excellent time management
- Check processing adjustments
- ATM transaction disputes
- ATM maintenance
Timeline
Deposit Operations Specialist
Northfield Bank
05.2025 - Current
Assistant Branch Manager
Northfield Bank
05.2023 - 04.2025
Assistant Bank Manager
Santander Bank
03.2019 - 05.2023
Branch Operations Manager
Santander Bank
04.2017 - 03.2019
Head Teller
Santander Bank
02.2015 - 02.2017
Assistant Manager
Republic Bank Limited
02.2008 - 02.2015
HIGH SCHOOL DIPLOMA -
Central High School
ASSOCIATE IN ARTS (A.A.) - COMPUTER STUDIES
University of Guyana