Richard Pili

Processing costumers returns. Problem solving returns Add ins and Advance detection on returns

• Supervised daily casino operations, ensuring compliance with regulations and company policies.
• Led team meetings to discuss performance metrics, share best practices, and address challenges.
• Conducted regular performance reviews for employees, identifying areas of improvement and setting achievable goals.
• Assisted in resolving high-value disputes between players or staff members professionally following established protocols.
• Monitored gaming floor activity to ensure compliance with regulatory requirements and internal controls.
• Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.

• Supervised daily operations of slot machine areas, ensuring optimal guest experiences and compliance with regulations.
• Developed and implemented strategies to enhance customer engagement and increase revenue from slot gaming.
• Analyzed performance metrics to identify trends, leading to informed decisions on game placements and promotions.
• Trained and mentored staff on operational procedures, enhancing team efficiency and service delivery standards.

• Supervised daily operations of slot machine area, ensuring optimal functionality and customer satisfaction.
• Trained and mentored staff on operational procedures and customer service best practices.
• Implemented process improvements to enhance efficiency in slot machine maintenance and cash handling.
• Monitored performance metrics to identify trends and proactively address issues impacting guest experience.
• Coordinated with vendors for timely repairs and upgrades of gaming equipment, minimizing downtime.
• Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.

• Facilitated guest engagement by providing exceptional service and support in slot machine operations.
• Educated patrons on gaming procedures, ensuring compliance with casino regulations.
• Monitored gaming floor activities to maintain a safe and enjoyable environment for guests.
• Assisted in troubleshooting technical issues with slot machines, enhancing guest satisfaction.
• Collaborated with management to develop promotional events that increased player participation.
• Enhanced customer experiences by providing friendly and knowledgeable assistance on the casino floor.

Counting revenues from slot machines

• Monitored and maintained slot machines for optimal performance and guest satisfaction.
• Assisted patrons with machine operations, ensuring a positive gaming experience.
• Conducted regular inspections of slot areas to uphold cleanliness and organization standards.
• Collaborated with team members to troubleshoot technical issues efficiently.
• Educated guests on game rules and procedures, enhancing their understanding and enjoyment.
• Implemented best practices for handling cash transactions in accordance with casino policies.
• Contributed to team efforts in maintaining compliance with gaming regulations and safety standards.
• Ensured accurate payouts for players by properly handling jackpots, hand pays, and fills.
• Provided exceptional customer service, resulting in positive feedback from guests and repeat visits.
• Supported marketing initiatives by promoting special events and promotional offers on the casino floor.
• Developed strong relationships with guests, leading to increased loyalty and positive word-of-mouth referrals.