Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Richard Ramirez

San Antonio,TX

Summary

Enthusiastic and effective leader, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of prospecting, growing and training in metric sales oriented environment. Motivated to learn, grow and excel in any sales environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Personal Concierge

Utility Concierge
San Antonio, TX
09.2021 - Current
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Provided free service to eliminate the headache of setting up utilities and home services for new home buyers.
  • Followed up with service coordinators to ensure orders were processed and installed in a timely manner.
  • Utilized Salesforce CRM daily, to contact leads assigned, and follow up and note any important information received.

General Manager

AT&T CellularWorld
San Antonio, TX
07.2020 - 09.2021
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Achieved 10% sales increase from 2020 YTD to 2021 YTD.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Retail Small/Medium Business Specialist

Verizon Wireless
San Antonio, TX
07.2017 - 05.2020
  • 20% or higher of all activations coming out of both locations in West Houston are Business for 2017 and Q1 2018
  • Increased 20% Pull through percentage or higher in Business sales for 2017 and Q1 2018
  • 105% Business Upgrade attainment for 2017
  • $100 Business Revenue Per Device Year to Date 2017 and Quarter 1 2018
  • Invited to Business to Business Round Table with Business Executives to discuss new implementations for Business sales
  • Reviewing Stores Business Funnel with all levels of management constantly
  • Certifying Solutions Specialist with different Business Workshops, enhancing their previous skills and knowledge of Small Business
  • Helped Alamo Ranch Location in San Antonio achieve 2nd place on country National Leader Board.

Solutions Specialist

Verizon Wireless
San Antonio, TX
11.2015 - 07.2017
  • Winners Circle 2016 - 163% net add attainment
  • 1 YTD in activations at San Antonio Rim location 2016
  • Established 21% of all sales Business to GA 2016
  • $100 Average Revenue Per Device YTD 2016
  • Influenced brand new store and team to reach 2nd place as store in Business results YTD
  • Seek out creative solutions that benefit both company and clientele
  • Aggressively promote company initiatives during promotions
  • Drive business through cold calling, walk-in traffic, and marketing strategies

Education

Associate of Arts - Communications

The University of Texas At San Antonio
San Antonio, TX
06.2017

Skills

  • Business to Business sales
  • Cold calling
  • Clientele oriented
  • Excellent customer service
  • Marketing strategies
  • Management
  • Scheduling
  • Strategic selling
  • Salesforce
  • Retail business management
  • Business growth strategies
  • Training and Development
  • Coaching and mentoring

Affiliations

Alamo Ranch/ 151 Business Association San Antonio

Accomplishments

2014 Sales Pacesetter (Nordstrom)

2016 Verizon Winner's Circle Participant

2021 Rise Management Program Graduate

Certification

  • Licensed Life and Health Insurance Agent (TX, MN) - 2021

Timeline

Personal Concierge

Utility Concierge
09.2021 - Current

General Manager

AT&T CellularWorld
07.2020 - 09.2021

Retail Small/Medium Business Specialist

Verizon Wireless
07.2017 - 05.2020

Solutions Specialist

Verizon Wireless
11.2015 - 07.2017

Associate of Arts - Communications

The University of Texas At San Antonio

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