Summary
Work History
Education
Skills
Technical Profile
Military History
Timeline
Generic

Richard Ramirez

Detroit

Summary

Dynamic professional with extensive experience in team leadership and operational management, dedicated to optimizing workflows and enhancing team efficiency. Proven ability to cultivate a collaborative work environment that drives collective success and delivers impactful results. Expertise in conflict resolution, process optimization, and strategic planning, complemented by a flexible approach to adapting to evolving business needs. Recognized for reliability and strong communication skills, consistently fostering a productive atmosphere that empowers teams to excel.

Work History

Supervisor

Westin Peachtree Plaza
Atlanta, GA
  • Oversaw operational functions of designated outlets, driving adherence to quality standards and procedures. Guided team members to optimize customer service delivery. Actively engaged on outlet floors during service to facilitate problem resolution and enhance overall customer satisfaction.
  • Supervised daily operations to ensure exceptional guest experiences and adherence to service standards.
  • Trained and mentored team members on operational procedures and customer service excellence.

Chef, Executive Pastry

Castellucci Hospitality Group
Atlanta, GA
  • Directed production team to achieve daily product delivery goals. Developed and executed innovative product offerings while collaborating on marketing strategies. Successfully managed product and payroll budgets, resulting in a 4% increase in departmental profits.
  • Developed new recipes based on seasonal ingredients and customer preferences.
  • Trained junior staff on cooking techniques, equipment usage, and safety procedures.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.

Franchise Owner / General Manager

Robeks
Brentwood, CA
  • Directed operations of new franchise restaurant. Led contract negotiations with vendors and contractors to optimize service delivery. Designed restaurant layout and implemented community outreach initiatives. Oversaw daily operations, including payroll management, staff scheduling, inventory oversight, guest relations, and development of future franchise owners.
  • Managed daily operations to ensure smooth franchise performance and customer satisfaction.
  • Trained and supervised staff to enhance service efficiency and product knowledge.
  • Developed marketing strategies to increase brand awareness and drive store traffic.
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.

Education

Bachelor of Arts - Business Administration And Management

Georgia State University
Atlanta, GA
05-2016

Certificate - Pastry Chef

Los Angeles Trade Technical College
01-2012

Skills

  • Client relations
  • Six years of hands-on experience in food service
  • Clear interpersonal communication
  • Client liaison
  • Proficient in client service
  • Brand development support
  • Leadership skills
  • Collaborative supervision
  • Cost management
  • Supplier management
  • Project Management
  • Market analysis
  • Innovative problem resolution
  • Coaching and guidance

Technical Profile

  • Software Packages
  • MS Office Suite
  • Symantec Antivirus
  • Norton Antivirus

Military History

  • United States Marine Corps. – Camp Pendleton, CA
  • Lance Corporal
  • 1994 - 1996

Timeline

Supervisor

Westin Peachtree Plaza

Chef, Executive Pastry

Castellucci Hospitality Group

Franchise Owner / General Manager

Robeks

Bachelor of Arts - Business Administration And Management

Georgia State University

Certificate - Pastry Chef

Los Angeles Trade Technical College

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