Richard Ramos
Churchville,NY
Summary
I have known Mr. Ramos for approximately 6 years arising from legal representation. I have found him to be very sincere and very dedicated to his various work experiences. He also has a strong connection and involvement with his family. Richard is one of the hardest working individuals I've had the pleasure of working with. As an area supervisor, he was responsible for 25-30 accounts at any given time with 2-8 employees per location. Richard was always proactive in providing support and solutions to his employees. I feel he would be an asset to any company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
YMCA
Rochester, NY, US
10.2018 - Current
- I supervise over 40 employees
- I sometimes work in other city's or county doing floor work or carpet cleaning
- I do strip an wax floors an carpet extraction
CEO/Owner
R R CLEANING SERVICE
Churchville, NY, US
04.2018 - Current
- Commercial/ residential Janitorial cleaning also carpet extraction
- Also stripping an waxing floors
- Sweeping, vacuuming and mopping floors
- Clean commercial buildings by emptying trash cans, servicing restrooms and wiping down communal surfaces
- Tackle heavy cleaning jobs upon request
- Ensure outside walkways remain clear and free of debris
- Notify building management of any repairs required
- Mix and dispose of all cleaning solutions appropriately
Account Manager
GDI Integrated Facility Services
Rochester, NY
01.2020 - 02.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
High school or equivalent -
John Marshall Senior High School
Rochester, NYSkills
- Floor tech/ carpet extraction
- Janitorial Operations
- Budget
- Strategic Planning
- Project Management
- Clean
- Carpet Cleaning
- Waxing
- Buffer
Certification
- Driver's License
- Yes
Additional Information
More than 20 years experience stripping and waxing floors. I can operate auto scrubber and carpet extraction.
Employment Eligibility
Authorized to work in the US for any employer
Job Preferences
Manager /Supervisor Janitorial floor tech, Full-time, Part-time, $20 per hour, Anywhere
Assessments
Critical Thinking, Mechanical Skills: Monitoring, 12 min, Industrial & Mechanical, Verbal Communication, 6 min, Language & Writing
Background Check
Yes
Timeline
Account Manager
GDI Integrated Facility Services
01.2020 - 02.2025
Supervisor
YMCA
10.2018 - Current
CEO/Owner
R R CLEANING SERVICE
04.2018 - Current
High school or equivalent -
John Marshall Senior High School