Richard Randolph
Chattanooga,TN
Summary
Dynamic Operations Officer with extensive experience at the United States Marine Corps, excelling in operational efficiency and team leadership. Proven track record in implementing Agile frameworks and continuous improvement initiatives, enhancing stakeholder satisfaction and driving organizational success. Skilled in strategic planning and adept at fostering a culture of adaptability and innovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Officer/ Scrum Master/ Scrum Coach
United States Marine Corps
06.2023 - Current
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Mitigated risks proactively through diligent risk identification, analysis, and mitigation strategies during sprint ceremonies.
- Increased stakeholder satisfaction by facilitating transparent progress updates and managing expectations throughout project lifecycles.
- Developed customized training materials tailored to meet specific needs of individual teams within the organization.
- Championed Agile values within the organization, contributing to a cultural shift towards adaptability and innovation in problem-solving techniques.
Executive Officer/ Scrum Master/ Scrum Coach
United States Marine Corps
09.2022 - 06.2024
- Mentored junior officers and enlisted personnel, contributing to their professional growth and career progression.
- Balanced competing priorities effectively while managing multiple projects simultaneously under tight deadlines.
- Led successful military operations under challenging conditions, showcasing adaptability in dynamic environments.
- Streamlined administrative processes for increased efficiency, enabling the company to meet critical deadlines consistently.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Led sprint reviews and planning meetings to promote full team engagement.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
Platoon Commander/ Scrum Master
United States Marine Corps
11.2018 - 09.2022
- Oversaw platoon administrative tasks, ensuring accurate records management and timely submission of reports.
- Coordinated with higher headquarters, effectively communicating operational updates and receiving guidance on mission priorities.
- Conducted thorough after-action reviews to identify areas for improvement following training events or missions.
- Implemented comprehensive safety protocols, resulting in a decrease in accidents during training exercises and Maintenance Operations.
- Ensured operational readiness by maintaining proper maintenance schedules for vehicles and equipment.
- Advised Maintenance Control Officer regarding needed repairs and material readiness.
- Directed tactical operations in complex and challenging environments.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
Battalion Motor Transport Officer
United States Marine Corps
04.2015 - 11.2018
- Proactively addressed potential challenges and risks within transport operations, implementing mitigating strategies to ensure minimal disruption in transportation of Artillery operations.
- Developed training continuum for recently joined members, fostering a skilled workforce capable of handling diverse transportation tasks.
- Coordinated efforts with other departments to develop integrated transportation solutions that met the unique needs of each project or client.
- Reduced vehicle maintenance costs through regular inspections and preventive maintenance procedures.
- Conducted performance evaluations to identify areas of improvement, driving employee growth and development within the transport team.
- Managed fleet inventory effectively to prevent shortages or surpluses, ensuring optimal vehicle availability at all times.
Education
High School Diploma -
Park View High School
Sterling, Va 06-2005
Skills
- Operational efficiency
- Organizational efficiency
- Continuous improvement
- Team leadership
- Operations management
- Leadership training
- Strategic planning and execution
Accomplishments
- Retired United States Marine Corps veteran of 20 years.
- Supervised team of eight staff members.
- Collaborated with team of eight in the development of Lowering operational requirements to lower level leaders.
- Trained over 40 Service Members on Scrum Framework, theory and agile practices.
- Developed four Scrum Teams that immediately saw impacts to customer relations, decrease customer wait times, and uptake in job satisfaction.
Certification
- Agile Scrum Master Training - Star Global College of Workforce Development.
- Agile Scrum Coach- Star Global College of Workforce Development.
- Agile Scrum Project Manager- Star Global College of Workforce Development.
Timeline
Operations Officer/ Scrum Master/ Scrum Coach
United States Marine Corps
06.2023 - Current
Executive Officer/ Scrum Master/ Scrum Coach
United States Marine Corps
09.2022 - 06.2024
Platoon Commander/ Scrum Master
United States Marine Corps
11.2018 - 09.2022
Battalion Motor Transport Officer
United States Marine Corps
04.2015 - 11.2018
High School Diploma -
Park View High School
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