Richard Ratley
Mabank,TX
Summary
Dynamic Service Technician with extensive experience at AmeriGas Propane, excelling in installation and repair of propane systems. Recognized for exceptional customer service and problem resolution skills, ensuring safety compliance and operational efficiency. Proven ability to work independently while maintaining punctuality and reliability in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Service Technician/Bulk Delivery Driver
AmeriGas Propane
09.2018 - 09.2025
- Diagnosed and repaired propane equipment to ensure optimal performance and safety compliance.
- Conducted regular maintenance checks on propane systems, enhancing reliability and reducing downtime.
- Provided technical support to customers, resolving inquiries with effective communication and problem-solving skills.
- Implemented best practices for leak detection and system testing, contributing to enhanced operational efficiency.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Delivery Driver
Ben E. Keith
10.2015 - 09.2018
- Operated delivery vehicles to ensure timely and safe transportation of goods.
- Managed inventory checks to maintain accurate stock levels before deliveries.
- Collaborated with dispatch team to optimize delivery routes and schedules.
- Conducted pre-trip inspections to ensure vehicle safety and compliance standards.
- Completed on-time deliveries by choosing best and most efficient routes.
Delivery Driver
Blue Rhino Propane
04.2013 - 10.2015
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
No Degree - Truck Driving School
Weatherford College
Weatherford, Texas, TX04-2012
No Degree - Health of The Body/personal Training
Academy of Health Care Professionals
Houston, TX07-2011
No Degree - Political Science
East Texas Police Academy
Kilgore, TX07-2002
High School Diploma -
Poplarville High School
Poplarville, MS05-1991
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Operating test equipment
- Testing and evaluation
Timeline
Service Technician/Bulk Delivery Driver
AmeriGas Propane
09.2018 - 09.2025
Delivery Driver
Ben E. Keith
10.2015 - 09.2018
Delivery Driver
Blue Rhino Propane
04.2013 - 10.2015
No Degree - Truck Driving School
Weatherford College
No Degree - Health of The Body/personal Training
Academy of Health Care Professionals
No Degree - Political Science
East Texas Police Academy
High School Diploma -
Poplarville High School