Richard Reddock

Work History

Senior Global Account Management Director

HCL Technologies

05.2008 - Current

Established strong relationships with C-level executives, fostering trust and collaboration between clients and their organization.
Instrumental in establishing and implementing account management processes, procedures, to exceed client expectations.
Retained and managed a portfolion of business exceeding $10M.
Proactively lead expansion, upsell and within the renewal process for several contracts across my portfolio.
Exceeded renewal goals by 100% resulting in +$5M guaranteed revenue.
Championed multiple cross-team initiatives that improved efficiency, productivity, and collaboration.
Lead the full-cycle of client communications from onboarding to renewal, function as the main point of contact for client insights, reporting, and new product launches.
Maintained and expanded senior-level relationships within customer accounts, acting as a strategic and trusted advisor.
Translated customer needs back to internal teams to improve the client and customer experience.
Negotiated favorable contract terms ensuring competitive pricing.
Spearheaded initiatives aimed at improving team morale, resulting in higher employee retention rates.
Collaborated with cross-functional teams to develop innovative strategies for clients within the pharmaceutical industry.
Led a team of account managers to consistently achieve quarterly targets and boost client confidence.
Served as point of contact for clients and regularly met with key partners to discuss satisfaction with the service and resolve conflicts in order to maintain strong business relationships.
Developed strong relationships with key clients, resulting in long-term partnerships while becoming references for new business.
Streamlined internal processes for improved efficiency and faster response times to client inquiries.
Presented comprehensive account updates to senior leadership during monthly review meetings, showcasing progress towards annual goals.
Acted as the primary point of contact for high-value accounts, nurturing relationships and proactively identifying upsell opportunities.
Established a solid reputation as a trusted advisor among clients through consistent delivery of exceptional service and results-driven strategies.
Established strong relationships with C-level executives, fostering trust and collaboration between clients and the company.

Supervisor of Operations

Siemens Healthcare

04.1999 - 05.2008

Ensured compliance with company policies, industry regulations, and safety standards with daily operations.
Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
Act as a main point of contact between the client and our internal team
Immersed myself in client brand identities and best practices MetLife products
Proactively created and pitched new project decks to existing clients
Acted in a Producer/Project Manager capacity. Assembling teams and overseeing proper workflow to finish projects on-time.

Receiving Manager

Sams Club

07.1996 - 01.1998

Managed supply Chain channels.
Assessed the logistics and distribution of products to maintain proper inventory levels.
Enhanced warehouse organization for smoother operations and improved productivity.
Established clear expectations and performance metrics for employees, promoting accountability within the department.

Inventory Specialist

Time Warner Music

04.1991 - 07.1996

Performed data entry and completed proper paperwork.
Completed physical inventory counts each month.
Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.

Restaurant Owner

Starlight Lounge & Restaurant

02.1991 - 02.1996

Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.

Summary

Overview

Work History

Senior Global Account Management Director

Supervisor of Operations

Receiving Manager

Inventory Specialist

Restaurant Owner

Education

Some College (No Degree) - Liberal Arts And General Studies

Certification - Heavy Rescue

Certification - Basic Firefighting

Skills

Timeline

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