Richard Reed
Dover,DE
Summary
Kitchen Staff
- For kitchen staff I had to work efficiently under tense situations during busy times.
- Capable of using what some would call dangerous equipment in a safe manner
- Hardworking and enthusiastic to ensure the job is done its best
- Able to uplift and energize the people around me so it creates a comfortable work space
Delivery Driver
- Offered on time consistency while being safe while on the road
- Friendly and reassuring to customers to gain their trust and loyalty
- While delivering I also had to take phone calls such as food orders, complaints, etc...
- Able to calm tense situations down by reassuring the customer that the problem will be fixed
- Gained trust of my co-workers by making sure I'm doing the best job so it does not come back on them
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Staff/ Delivery Driver
Grotto Pizza
08.2019 - Current
Kitchen Staff
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared food accordingly to the customers desires.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Operated food slicers, and grinders in accordance with safety guidelines
- Offered help when others were under stress or unable to complete their duties
Delivery Driver
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians, myself and other vehicles.
- Experience with deescalating tense situations with customers by being friendly and apologetic even if I was not at fault
- Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
Education
No Degree - Human Services
Delaware Technical Community College
100 Campus Dr, Dover, DE, 19901High School Diploma -
Poly-Tech High School
823 Walnut Shade Rd, Woodside, DE, 1998006-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint resolution
Certification
- CPR Certified
Timeline
Kitchen Staff/ Delivery Driver
Grotto Pizza
08.2019 - Current
No Degree - Human Services
Delaware Technical Community College
High School Diploma -
Poly-Tech High School