Richard Reed
Dover,DE
Summary
Dedicated Kitchen Staff experienced in thriving under pressure during peak periods. Ensured safety while operating complex equipment and fostering a supportive environment for colleagues. Built strong customer relationships through effective communication and conflict resolution, enhancing overall team trust and performance.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Kitchen Staff/ Delivery Driver
Grotto Pizza
Milford, USA
08.2019 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Followed traffic laws during delivery for safety of pedestrians, myself and other vehicles.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Deescalated tense customer situations through friendly demeanor and proactive apologies to maintain customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime to ensure readiness for busy periods.
- Prepared food accordingly to the customers desires.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Operated food slicers, and grinders in accordance with safety guidelines.
- Offered help when others were under stress or unable to complete their duties.
- Covered additional shifts to support team performance.
Education
High School Diploma -
Poly-Tech High School
Woodside, DENo Degree - Human Services
Delaware Technical Community College
Dover, DESkills
- Customer service
- Sales
- Problem resolution
- Complaint resolution
- Conflict resolution
- Customer relations
- Active listening
- Relationship building
- Computer proficiency
- Critical thinking
Certification
CPR Certified
References
- Kevin King (Grotto General Manager)- (302)244-6168
- Ryan Walters (Sales Representative for Hertrich)- (302)272-0745
- William Wagenhoffer (Verizon, Wagenhoffer Racing)- (302)242-4904
- Conner Marvil (Grotto Pizza)- (302)922-7238
Profile - Title
Kitchen Staff / Delivery Driver
Timeline
Kitchen Staff/ Delivery Driver
Grotto Pizza
08.2019 - Current
High School Diploma -
Poly-Tech High School
No Degree - Human Services
Delaware Technical Community College